Senior Digital Education Officer

King's College London; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading university in Greater London is seeking a Senior Digital Education Officer to enhance their digital learning environment. You will support the administration of their Moodle-based platform, provide training, and help embed good digital practices. Candidates should have experience in learning technologies, excellent communication skills, and a commitment to providing high-quality customer service. This full-time role offers a mix of on-campus and remote work opportunities.

Benefits

Flexible working arrangements

Qualifications

• Experience in supporting virtual learning environments and learning technologies.
• Experience producing self-help user guides and maintaining digital learning content.
• Strong communication skills with the ability to deliver complex information.

Responsibilities

• Administer the Moodle-based virtual learning environment.
• Coordinate digital education processes and provide training.
• Support digital education solutions to enhance staff and student experience.

Skills

Support for virtual learning environments

Problem-solving

Task management

Customer service orientation

Strong communication skills

Education

Degree in a relevant field or equivalent experience

Job description

About the role

The Senior Digital Education Officer will be part of the Digital Education team within The Dickson Poon School of Law. While sitting within the School's Digital Education team, the role will also work closely with the wider Digital Education community across King's.

The Senior Digital Education Officer will support the administration of King's Moodle-based virtual learning environment (KEATS), coordinate digital education processes and provide first‑and‑second line support for learning technologies. The role will involve delivering training, troubleshooting issues and supporting digital education solutions that improve the staff and student experience.

Working with academic and professional services colleagues, the Senior Digital Education Officer will help embed good digital education practices into teaching, learning and assessment. The role will contribute to strategic digital education projects and ensure a student‑centred approach is at the heart of delivery. The successful candidate will demonstrate a passion for accessible and inclusive digital education, a commitment to continuous improvement and a focus on delivering high‑quality customer service.

The role is based at Somerset House on the King's Strand Campus, though occasional travel to other campuses may be required. Professional services staff are expected to work on‑campus a minimum of two days per week, with the option to work remotely for up to three days per week. Changes to this pattern may occur and will be determined by required output and the School's need.

This is a full‑time post (35 hours per week), offered on an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Educated to degree level or with equivalent experience in a learning technologies role.
• Experience in supporting virtual learning environments and learning technologies, including troubleshooting and problem‑solving.
• Experience producing self‑help user guides and maintaining digital learning content.
• Experience in facilitating and delivering training workshops.
• Excellent task management skills, with the ability to meet deadlines, manage multiple tasks and work independently.
• Customer service oriented with negotiation and influencing skills.
• Strong communication skills, with the ability to deliver complex information to a range of audiences.
• Track record of continuous improvement through implementing solutions that enhance service delivery.

Desirable criteria

• Knowledge of inclusive education and digital accessibility practices.
• Experience supporting virtual reality (VR) projects.
• Experience using service desk ticketing systems to manage, track and resolve support requests.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community be mindful of our Dignity at King's guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our 'How we Recruit' pages. Interviews are due to be held mid‑February.