Senior Delivery Manager

TPXImpact Holdings Plc; Cardiff; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic project management firm in Cardiff is seeking a Senior Delivery Manager to lead complex projects and ensure client satisfaction. This role involves building multidisciplinary teams and managing client expectations while driving commercial success. The ideal candidate will have proven project management experience, strong communication skills, and a deep understanding of agile methodologies. Benefits include extensive holidays, volunteer days, and a personal learning budget.

Benefits

30 days holiday + bank holidays

2 volunteer days

working from home allowance

6 months Maternity Leave

3 months Paternity Leave

life assurance

5% employer pension contribution

health cash plan

personal learning and development budget

Employee Assistance Programme

access to equity through a Share Incentive Plan

green incentive programmes

financial advice

health assessments

Qualifications

• Demonstrable experience in project management or delivery management roles.
• Strong understanding of agile and lean practices.
• Ability to manage multiple parts of the product life cycle.

Responsibilities

• Accountable for the successful delivery of complex projects.
• Build and maintain multidisciplinary delivery teams.
• Identify opportunities to grow revenues through project extensions.

Skills

Agile methodologies

Financial management

Excellent communication skills

Problem-solving

Leadership

Job description

About The Role

We're looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. The Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation.

DIMENSIONS

• Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line with our project guidance.
• Headcount: Leading multidisciplinary delivery teams on medium sized to larger project work.
• Resource complexity and nature of work teams: Overseeing project teams including internal staff and external associates.
• Problem solving responsibility and complexity: Overcoming project obstacles and ensuring successful delivery.

Responsibilities

Accountable for the successful delivery of complex projects, managing client expectations while ensuring commercial success.

Build and maintain multidisciplinary delivery teams, ensuring they are motivated, collaborating, and working well together.

Assist in the management of client accounts, identifying opportunities to grow revenues through project extensions or new opportunities.

Support the professional development and continuous improvement of mid-weight delivery managers.

Actively participate and support the development of a high-functioning Delivery Community of Practice.

Engage and communicate effectively with client stakeholders.

Consistently implement the defined delivery methodology to a high standard.

Identify obstacles and help the delivery team to overcome them.

Focus the project team on what is most important to the delivery of our products and services.

Encourage and facilitate continuous improvement of our projects.

Provide regular project and resource updates to Resource Managers and Heads of Delivery Management to plan and resource upcoming projects.

Work effectively across multiple client projects and teams.

Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise.

Professional knowledge and experience

Essential

• Demonstrable experience in project management or delivery management roles.
• Strong understanding of agile and lean practices.
• Excellent communication and interpersonal skills, capable of engaging client stakeholders.
• Experience in financial management and budget setting in project environments.
• Ability to manage multiple parts of the product life cycle.

Desirable

• An understanding of the GDS Service Standards and DDaT Framework.
• Experience working with different levels of government and sectors like planning, health, and utilities.

Behaviours and PACT values

• Strategic thinking and alignment with business objectives.
• Adaptability to changing priorities and business needs.
• Strong customer-centric approach to delivery.
• Innovation and continuous improvement mindset.
• High level of integrity and accountability.
• Enthusiasm to contribute to the delivery practice and TPX more broadly.

Technical skills

• Agile methodologies: Hands-on experience with agile methodologies and tools.
• Risk management: Experience in identifying and managing project risks.
• Financial forecasting: Skilled in budget management and financial forecasting.
• Process improvement: Ability to challenge and improve project processes.
• Planning: Experienced in leading planning processes in project environments.
• Strengths, drivers and traits (to follow).
• Strong leadership and team management skills.
• Proactive problem-solving approach.
• High level of resilience and adaptability.
• Passion and commitment to quality and excellence in delivery.
• Strong customer-centric and people first approach.

About Us

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we're creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we're collaborative and empathetic. We're a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That's why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

We're an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

Benefits

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• working from home allowance
• maternity / paternity - 6 months Maternity Leave, 3 months Paternity Leave
• life assurance
• employer pension contribution of 5%
• health cash plan
• personal learning and development budget
• Employee Assistance Programme
• access to equity in the business through a Share Incentive Plan
• green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• financial advice
• health assessments

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We're an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

Deadline for applications

11 : 59pm on Sunday 25th January 2026.

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