Senior Debt Advisor: Arian Project

Shelter; Wales; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A community-focused organization in Wales seeks a Senior Debt Adviser to support its Arian Project. The role includes offering expert debt advice, guiding frontline staff, and addressing complex financial concerns. The organization fosters a hybrid work model, allowing flexibility while requiring office attendance. Employees enjoy 29 days of annual leave, additional wellbeing days, and access to various support programs, promoting a supportive work environment dedicated to making a difference in housing security.

Benefits

29 days annual leave plus additional days

Paid wellbeing days

Employer contribution to pension

Enhanced family leave pay

Access to discounts through Blue Light Card

Responsibilities

• Support frontline housing staff by offering expert guidance on debt-related issues.
• Deliver direct casework for complex debt cases.
• Provide vital welfare benefits and debt advice to clients.

Job description

An exciting opportunity has arisen within our Housing Services team for a Senior Debt Adviser to support Shelter Cymru's Arian Project. This project aims to provide clients with vital welfare benefits and debt advice when financial worries threaten their housing security. The role will support our frontline housing staff by offering expert guidance, building their confidence in dealing with debt-related issues, and delivering direct casework for more complex cases – helping us offer a more comprehensive and effective service to those in need.

Hybrid working – We are developing a flexible and hybrid working approach for all staff, with a minimum of one day per week working in the office, and have offices across Wales (Cardiff, Swansea, Rhyl, Felinheli and Wrexham). Employees are provided with an office base.

Workplace counselling – Frontline workers have access to bi‑monthly peer support and reflective practice groups, facilitated by a counsellor. Frontline workers can also access 121 counselling sessions.

Employee Assistance Programme – The programme offers a wide range of support, including online resources, counselling, legal & financial support and referral services.

We understand the devastating impact that the housing emergency causes and every day we work alongside people to deal with the damaging effect it has on their lives. We currently employ a paid workforce of over 100 people across Wales and an increasing number of volunteers. With the types of services and support we offer and our campaigning and lobbying agenda, our job roles present challenging and rewarding careers and volunteering opportunities. You will find people throughout Shelter Cymru believe passionately in what they do, have an appreciation of our beliefs and values, and a desire to make a difference. We believe that home is everything, and we never give up. People feel that working for Shelter Cymru is more than just a job, they are part of a close knit team that provides help to those that need it, and is constantly striving to effect change.

Shelter Cymru recruits based on merit and wants a workforce that reflects the diversity of individuals in housing need. We particularly welcome applications from Black, Asian and Minority Ethnic people who are currently under‑represented within our workforce.

Time off & Benefits

• 29 days annual leave plus 2 Shelter Cymru days and public holidays (pro‑rata for part‑time staff and those joining part‑way through the year).
• 3 paid wellbeing days (pro‑rata for part‑time staff)
• Paid Carers and Compassionate leave, Shelter Cymru operates a contributory pension scheme – employer contribution 4% and employee contribution 5%.
• Non‑contributory group life assurance scheme (up to two times annual salary)
• Enhanced maternity, paternity, shared parental and adoption pay
• Enhanced sick pay scheme.
• Contribution to Christmas party.
• Access to the Blue Light Scheme via Blue Light Card Homelessness Discounts
• Access to Charity worker discounts via https://www.charityworkerdiscounts.com