Senior Data/Patient Assistant

NHS; Street; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established GP practice in Street is seeking an experienced Senior Data / Patient Assistant to lead reception and administration teams. This role involves overseeing high-quality patient-facing and administrative services, managing staff rotas, and ensuring compliance with practice policies. Ideal candidates should possess NVQ Level 3, excellent ICT skills, and a strong background in managing staff, particularly within healthcare environments. This opportunity is perfect for those who thrive in collaborative and supportive settings.

Qualifications

• Good standard of grammar and spelling in the English language.
• Experience in managing or supervising staff for at least 1 year.
• Knowledge of reception procedures in a healthcare environment.

Responsibilities

• Oversee and support the reception and admin teams.
• Manage staff rotas and absences efficiently.
• Ensure compliance with practice policies and CQC standards.

Skills

Communication skills

Organizational skills

ICT skills

Problem-solving

Education

NVQ Level 3 or equivalent

Tools

Microsoft Office

Job description

Job summary

Vine Surgery Partnership is a friendly, well‑established GP practice based in Street, rural Somerset, close to Glastonbury. We are seeking an experienced and motivated Senior Data / Patient Assistant to lead our busy reception, administration and workflow teams.

Main duties

• Oversee and support the reception, admin and workflow teams, ensuring high standards of patient‑facing and administrative services
• Manage staff rotas, annual leave, sickness cover and day‑to‑day capacity, including short‑notice absences
• Support recruitment, induction, training and annual appraisals for admin staff
• Ensure workflows, registrations, post and document management are processed accurately and in a timely manner
• Lead on patient online services and support the effective use of online triage systems
• Promote excellent customer service and patient satisfaction, including gathering patient feedback
• Support QOF/target‑driven work and ensure delegated tasks are completed to a high standard
• Assist with health & safety responsibilities, including Fire Marshal duties
• Ensure compliance with practice policies, CQC standards, confidentiality and data protection requirements

About us

We are a friendly, medium‑size, well‑established GP practice caring for over 13,000 patients, with a strong emphasis on teamwork and mutual support. Our approachable management team includes a Managing Partner, Operations Manager and a part‑time IT Manager, all working closely with a dedicated multidisciplinary admin team of 13, including a Medical Secretary and Medical Secretary Support. We also work alongside an experienced pharmacy team of two clinical pharmacists and a pharmacy technician, fully supported by our admin colleagues. We pride ourselves on our positive, collaborative working culture, where everyone plays a valued role in delivering high‑quality care and supporting one another to succeed.

Details

Posting date: 22 December 2025

Contract: Permanent – Full‑time

Salary: Depending on experience

Location: Hindhayes Lane, Street, Somerset BA16 0ET

Job responsibilities

The post holder is responsible for overseeing the reception, admin and workflow team ensuring practice standards for patient‑facing and administrative tasks are completed to accepted practice standards. They will work collaboratively with the general practice team – GP partners, practice nurses, operations manager and managing partner to meet the needs of the patients, ensuring that practice policies and procedures are followed and ensuring compliance with CQC Essential Standards of Care. Look after the health & safety and wellbeing of all admin staff as well as any patients in the waiting room and reception areas.

Staff management

• Oversee the admin team in line with practice HR policies, protocols and service standards.
• Manage holiday absences and organise appropriate holiday cover.
• Liaise with operations manager to record absences in TeamNet.
• Arrange staff overtime to meet gaps in staff rotas and agreed increases in activity.
• Assist with annual appraisals and review staff development objectives.
• Ensure sickness and unplanned absences are managed and back‑to‑work interviews undertaken.
• Identify, organise and deliver training from staff personal development objectives.
• Appoint new reception staff members when appropriate.
• Coordinate induction and training of reception staff.
• Ensure QOF‑related target work is undertaken to a high standard and in a timely fashion.

Qualifications

• NVQ Level 3 or equivalent level of skills, knowledge and experience.
• Good standard of grammar and spelling in the English language.
• Excellent ICT skills, including familiarity with Microsoft Office software, particularly Excel, and previous experience of working with databases.
• Knowledge of reception procedures and experience to deal with non‑routine requests and issues.

Experience

• At least 1 year experience of managing or supervising staff.
• Experience of giving feedback and training to improve staff performance.
• Experience working in General Practice, Public Sector or Healthcare Environment.

Competencies & Qualities

• Ability to communicate with patients, staff and other professionals.
• Good verbal, presentation and written skills and ability to communicate concisely and effectively.
• A motivational, proactive and problem‑solving approach.
• Excellent organisational skills and be able to work to deadlines.
• Commitment, determination and resilience.
• Able to act professionally at all times.
• Ability to deal with personal information sensitively and respect peoples right to strict confidentiality.
• Ability to work on your own initiative.

Employer details

Vine Surgery Partnership

Hindhayes Lane, Street, Somerset BA16 0ET

Website: https://www.vinesurgery.nhs.uk/