Senior Customer Support Coordinator

Equation Recruitment; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a passionate Senior Customer Support Coordinator for a 16-month maternity contract. This role involves supervising customer support activities, ensuring order accuracy, and collaborating with sales to enhance customer satisfaction. The ideal candidate has over 2 years in customer service and experience with ERP and CRM systems. Benefits include a company pension and free on-site parking.

Benefits

Company pension

Free on-site parking

Sick pay

Qualifications

• 2+ years in customer service.
• Experience with ERP and CRM systems.
• High attention to detail and professionalism.

Responsibilities

• Supervise day-to-day operations of the Customer Support team.
• Ensure accurate processing of orders and invoices.
• Resolve customer queries efficiently.

Skills

Customer service experience

ERP and CRM systems

Communication skills

Organizational skills

Problem-solving skills

Education

City & Guilds Customer Service Level 1

GCSEs in English, Maths, and Science

Tools

ERP systems (Priority)

CRM systems (HubSpot)

Job description

Overview

Role Overview: Our global client is currently seeking a passionate Senior Customer Support Coordinator to provide essential after-sales support and foster strong customer relationships. You'll collaborate with the sales team to ensure seamless service and drive business growth. This is a 16 month maternity contract.

Responsibilities

• Supervise the day-to-day activities of the Customer Support team
• Ensure accurate processing of orders, quotes, and invoices
• Resolve customer queries efficiently and professionally
• Support ERP system development and maintain data accuracy
• Collaborate with business development managers to drive sales and customer satisfaction
• Ensure KPIs and business growth targets are met

Required Skills & Experience

• 2+ years in customer service
• Experience with ERP and CRM systems (e.g., Priority, HubSpot)
• Strong communication, organizational, and problem-solving skills
• Ability to work independently and with cross-functional teams
• High attention to detail and professionalism

Desirable

• City & Guilds Customer Service Level 1 (or higher)
• GCSEs in English, Maths, and Science

Benefits

• Company pension
• Free on-site parking
• Sick pay

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