Senior Customer Support Coordinator

Equation Recruitment; Bicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency in the UK is seeking a Senior Customer Support Coordinator for a 16-month maternity cover. This role involves supervising the Customer Support team, ensuring accurate order processing, and resolving customer queries. Candidates should have 2+ years in customer service and experience with ERP and CRM systems. Strong communication and problem-solving skills are essential. Competitive benefits include a company pension and free on-site parking.

Benefits

Company pension

Free on-site parking

Sick pay

Qualifications

• 2+ years in customer service experience required.
• Experience with ERP and CRM systems is essential.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Supervise the day-to-day activities of the Customer Support team.
• Ensure accurate processing of orders, quotes, and invoices.
• Resolve customer queries efficiently and professionally.

Skills

Strong communication

Organizational skills

Problem-solving skills

Attention to detail

Education

City & Guilds Customer Service Level 1 (or higher)

GCSEs in English, Maths, and Science

Tools

ERP systems (e.g., Priority)

CRM systems (e.g., HubSpot)

Job description

Overview

Role Overview: Our global client is currently seeking a passionate Senior Customer Support Coordinator to provide essential after-sales support and foster strong customer relationships. You'll collaborate with the sales team to ensure seamless service and drive business growth. This is 16 month maternity cover contract.

Key Responsibilities

• Supervise the day-to-day activities of the Customer Support team
• Ensure accurate processing of orders, quotes, and invoices
• Resolve customer queries efficiently and professionally
• Support ERP system development and maintain data accuracy
• Collaborate with business development managers to drive sales and customer satisfaction
• Ensure KPIs and business growth targets are met

Qualifications

• 2+ years in customer service
• Experience with ERP and CRM systems (e.g., Priority, HubSpot)
• Strong communication, organizational, and problem-solving skills
• Ability to work independently and with cross-functional teams
• High attention to detail and professionalism

Desirable

• City & Guilds Customer Service Level 1 (or higher)
• GCSEs in English, Maths, and Science

Benefits

• Company pension
• Free on-site parking
• Sick pay

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