Senior Customer Services Resolution Officer (Housing) - Inside IR35 - £32 per hour - SE London

Ashdown Group; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public sector organization in Milton Keynes is seeking an experienced Customer Services Resolution Officer to handle evidence requests and resolve complaints. The role, requiring strong IT skills and familiarity with legislative frameworks, offers £32.18 per hour for a 35-hour week on a 52-week contract. Applications are due by October 1st.

Qualifications

• Experience in roles such as Customer Resolution Officer or Customer Experience Investigator within the public sector.
• Familiarity with Ombudsman/Statutory frameworks is essential.

Responsibilities

• Fulfill evidence requests.
• Resolve complaints and associated repairs.
• Conduct resolution-based investigations.
• Communicate effectively with customers.
• Write case reviews identifying service failures.

Skills

Experience in Customer Service

Strong IT skills (Word, Excel)

Experience in legislative frameworks

Job description

A government body is seeking an experienced Customer Services Resolution Officer to coordinate and fulfil evidence requests issued by the Housing Ombudsman.

Based in the Lewisham area, SE London. This is a contract role for initially 52 weeks (35 hours per week) from approximately 18th October and paying £32.18 per hour, less deductions for insurance, taxes and umbrella company charges (PAYE £25.13 per hour). The closing date is Wednesday 1st October.

Duties

• Fulfill evidence requests
• Resolve complaints and any associated repairs
• Liaise with service areas to conduct a thorough, resolution-based, investigation
• Communicate effectively with customers
• Write case reviews that identify service failures with recommendations for improving service delivery

Qualifications

To be suitable for this role you must have experience working in a Customer Resolution Officer, Customer Service Advisor, Customer Experience Investigator or similar customer service / complaint investigator role within the public sector, or a similar complex organisation. It is essential to have experience working within legislative frameworks (e.g. Ombudsman/Statutory frameworks), as well as strong IT skills, including Word and Excel.