Senior Customer Service Lead: Process & Team Optimizer

Stryker Group; Newbury; On-site; GBP 40,000 - 50,000; Full time

Job summary

A global healthcare company in Newbury seeks a Senior Customer Service Supervisor to lead the customer service team and oversee their daily activities. The ideal candidate will have at least 4 years of experience in a customer-facing role, with proven skills in team management and process improvement. This position offers an opportunity to make a significant impact on customer service efficiency and team engagement in a dynamic environment.

Qualifications

• 4 years in a customer-facing role (+5 if no degree).
• 1-2 years of (can be informal) team/project management.
• Ability to recruit, develop and engage high performing teams.

Responsibilities

• Responsible for the day-to-day activities of the customer service reps.
• Manage the team of Customer Service reps and performance.
• Investigate and resolve invoice disputes.

Skills

Detail-oriented process improvers

Collaborative partners

Dedicated achievers

Education

College or university degree or equivalent relevant experience

Tools

MS Excel

MS Outlook

MS Word

Power BI

Job description

A global healthcare company in Newbury seeks a Senior Customer Service Supervisor to lead the customer service team and oversee their daily activities. The ideal candidate will have at least 4 years of experience in a customer-facing role, with proven skills in team management and process improvement. This position offers an opportunity to make a significant impact on customer service efficiency and team engagement in a dynamic environment.