Senior Customer Service Assistant

Your Trust; Milnrow; On-site; GBP 23,000 - 28,000; Full time

Job summary

A community-based charity in Milnrow is seeking a Senior Customer Service Assistant to manage a team and deliver exceptional service. Responsibilities include line management of staff, promoting services, and ensuring high customer care. Ideal candidates will have supervisory experience and strong communication skills. This role is vital to support the charity's mission to inspire healthier and happier lives.

Qualifications

• Supervisory or Team Leader experience in a reception or customer focussed environment.
• Experience in a customer-facing, target-driven environment with a proven record of achieving results.
• Ability to develop positive relationships with stakeholders, partners, and members of the public.

Responsibilities

• Line managing the Customer Service Assistants.
• Being a proactive member of the Centre Management Team.
• Providing a high standard of customer care.
• Managing cash collection and reconciliation.
• Assisting in promotion of the services.
• Ensuring up-to-date and accurate information is available for customers.

Skills

Customer care

Team leadership

Communication skills

Time management

Flexibility

Education

GCSE Grade C / 4 or above in Maths and English or equivalent

Tools

Computerised leisure booking and management systems

Job description

When you join Your Trust as a Senior Customer Service Assistant you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people. Your role will be to provide a professional, efficient and high quality service to customers of Your Trust. This includes line managing the Customer Service Assistants, being a proactive member of the Centre Management Team, providing a high standard of customer care, managing cash collection and reconciliation, assisting in promotion of the services and ensuring up-to-date and accurate information is available for customers.

Responsibilities

• Line managing the Customer Service Assistants
• Being a proactive member of the Centre Management Team
• Providing a high standard of customer care
• Managing cash collection and reconciliation
• Assisting in promotion of the services
• Ensuring up-to-date and accurate information is available for customers

Qualifications

• GCSE Grade C / 4 or above in Maths and English or equivalent
• Supervisory or Team Leader experience in a reception or customer focussed environment
• Experience of working in a customer facing, target driven environment with a proven record of achieving results
• Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
• Knowledge of computerised leisure booking and management systems
• Flexibility and willingness to co-ordinate tasks to meet operational requirements
• Ability to set targets, motivate and inspire staff to achieve targets
• Excellent communication; both oral and written and excellent interpersonal skills
• Excellent time management skills