Senior Customer Service Advisor

Metropolitan Thames Valley; Nottingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading housing association in Nottingham is seeking a Senior Customer Service Advisor. The successful candidate will resolve queries effectively, requiring exceptional communication skills and IT literacy. Benefits include 28 days annual leave, enhanced pension contributions, health plans, and career progression opportunities. Hybrid working options available.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension with up to 9% matched contributions

Life assurance cover

Health cash plan

Hybrid Working

Employee Assistance Programme

Qualifications

• Exceptional listening and problem-solving skills are essential.
• Moderate IT literacy skills required.
• Ability to type is important.

Responsibilities

• Resolve queries at the first point of contact.
• Work in a busy property repairs and maintenance environment.
• Handle various tasks daily.

Skills

Listening skills

Problem-solving skills

IT literacy

Typing ability

Job description

Senior Customer Service Advisor, Nottingham

Location: Nottingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: aa38a2008bb2

Job Views: 5

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

This role requires you to have exceptional listening and problem-solving skills to resolve queries received at the first point of contact in a timely and positive manner. You will need to have typing ability along with moderate IT literacy skills and an understanding. No two days are the same, so you must enjoy working in a varied and busy property repairs and maintenance environment.

Please note: we do not currently offer visa sponsorship.

What’s in it for you?

• 28 days annual leave plus 8 bank holidays (pro rata for part-time) per year
• 2 volunteering days per year for community help
• An additional ‘Beliefs day’ once a year
• Supported family-friendly approach with extended parental leave
• Enhanced pension with up to 9% matched contributions
• Option to buy or sell up to 5 days annual leave
• Life assurance cover (3x your salary)
• Cycle2work scheme
• Hybrid Working (role and department dependent)
• Health cash plan for healthcare needs, with family options
• Interest-free loans for rental deposits and season tickets
• Access to learning and training via Wisebox
• Virtual social platform for colleagues
• Career progression with mentoring, apprenticeships, and support
• Employee Assistance Programme supporting wellbeing

About us

We are committed to sustainability and reducing environmental impact within MTVH. Learn more about our benefits and organization in the attached document.

Our promise

At Metropolitan Thames Valley Housing (MTVH), we value diversity, promote equality, and are part of the disability confident employer scheme. We aim to create an inclusive environment where everyone feels comfortable to be their true selves. Our Network groups include:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care, and Collaborate reflect our commitment to serving people better every day. We reserve the right to close this vacancy early if a suitable candidate is found.