Senior Customer Security Manager London/National Travel

Royal Mail Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading postal service provider is seeking a Senior Customer Security Manager in London. This permanent position involves leading a team of six, managing operations, and ensuring security compliance. The successful candidate will need strong leadership skills, commercial awareness, and the ability to manage relationships with stakeholders. Additional benefits include a competitive salary, car allowance, and a generous bonus structure. Applications from diverse backgrounds are encouraged.

Benefits

Car allowance

Private healthcare

Annual bonus potential

Generous annual leave

Family friendly support

Qualifications

• Proven experience in managing teams and achieving KPIs.
• Strong presentation, influence, and negotiation skills.
• Ability to engage strategically with stakeholders.

Responsibilities

• Lead a team of six Customer Security Managers.
• Manage daily field and office operations.
• Build and maintain strong relationships with stakeholders.
• Drive revenue by developing new products and services.
• Ensure compliance with security standards.

Skills

Leadership Experience

Commercial Awareness

Relationship Management

Conflict Management

Integrity & Confidentiality

Security Clearance

Job description

Overview

Job reference 333540 – Senior Customer Security Manager London/National Travel. Competitive salary, plus £4,800 Car allowance or £4,300 cash equivalent, private healthcare, 18% annual bonus potential, company pension scheme with highly competitive contribution rates and generous annual leave offering of 27.5 days, plus bank holidays. Permanent, Full time. Location: Royal Mail Mount Pleasant Mail Centre, Farringdon Road, London, EC1A 1BB. 3 days per week. National travel will be required due to geographical disperse of teams.

About the role

Reporting to the Head of Customer Security, you will lead a team of six Customer Security Managers across field and HQ operations. Your responsibilities will include:

• Leadership & Team Management: Inspire and manage a high-performing team, ensuring delivery against KPIs and operational excellence.
• Operational Oversight: Take charge of daily field and office operations, risk identification, mitigation strategies, conflict resolution and alignment with business objectives.
• Strategic Relationship Management: Build and maintain strong relationships with external and internal stakeholders, identifying commercial risks and opportunities.
• Commercial Growth: Drive revenue by developing new products and services, managing projects, and aligning your team to support efficiency and growth.
• Security Compliance: Maintain a secure environment that meets TS STRAP standards and oversee legally compliant documentation, specialist training, and asset management.
• Expert Advisory: Provide strategic and tactical security advice to commercial teams, supporting tender bids, supplier assurance reviews, and concurrence requests.
• Customer Engagement: Act as a trusted advisor to key customers across a variety of sectors supporting contract negotiations and incident management.

About You

What you\'ll bring, proven experience and integrity to this critical role, along with:

• Leadership Experience: Previous success in managing teams, driving performance, and achieving KPIs in a large complex organisation.
• Commercial Awareness: Strong presentation, influence, and negotiation skills.
• Relationship Management: Ability to engage strategically with internal and external stakeholders at all levels.
• Conflict Management: Skilled in resolving complex issues effectively.
• Integrity & Confidentiality: Committed to the highest standards of discretion and compliance.
• Security Clearance: Willingness to undertake developed vetting as part of onboarding.

Extra Benefits

Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave; Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills. Supportive and generous company sick pay. Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It\'s free, and it\'s for everyone. *Available only to perm employees

Next Steps

Closing Date: Monday 19th January 2026. Please note, this advert may close early if the appropriate number of applications has been reached.

The next stage of the selection process will be a face to face consisting of competency based and role specific questions including a presentation to deliver on the day. We plan to hold interviews at Royal Mail Mount Pleasant Mail Centre, Farringdon Road, London, EC1A 1BB.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

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