Senior Customer Experience & Operations Manager

Latitude Recruitment; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

A client in the engineering sector is seeking a Senior Customer Service Manager to lead a high-performing team. This role involves ensuring exceptional service delivery through effective order management and proactive communication. The ideal candidate will have strong leadership skills and experience in an engineering or manufacturing environment. Responsibilities include coaching team members, establishing performance goals, and maintaining strong customer relationships to support business growth.

Qualifications

• Proven leadership and people management skills.
• Experience in an engineering or manufacturing environment.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead and develop a high-performing Customer Experience team.
• Establish performance goals aligned with customer satisfaction.
• Ensure orders are processed accurately.

Skills

Leadership skills

People management

Communication skills

Data analysis

Process discipline

Attention to detail

Analytical thinking

Tools

Microsoft Excel

Data analysis tools

Job description

A client in the engineering sector is seeking a Senior Customer Service Manager to lead a high-performing team. This role involves ensuring exceptional service delivery through effective order management and proactive communication. The ideal candidate will have strong leadership skills and experience in an engineering or manufacturing environment. Responsibilities include coaching team members, establishing performance goals, and maintaining strong customer relationships to support business growth.