Senior Customer Experience Lead - FMCG Supply Chain Hybrid

Hunter Selection; City Of London; Hybrid; GBP 85,000 - 100,000; Full time

Job summary

A leading global FMCG organization is seeking a Senior Customer Experience Manager to enhance customer supply chain strategies, manage customer relationships, and drive service performance across UK operations. Important skills include a strong background in Supply Chain Management and experience in the FMCG sector. This role offers benefits including a competitive salary, bonus, car allowance, and opportunities for professional development in a collaborative work culture.

Benefits

Bonus 15%

Car Allowance £7,500

Industry-leading pension scheme

Share purchase scheme

Medical cover

Access to wellbeing benefits

Staff discounts

Development & progression pathways

Qualifications

• Strong background in Supply Chain or Customer Supply Chain Management.
• Experience in the FMCG sector is essential.
• Experience with major retailers or high-volume customer accounts.

Responsibilities

• Build and manage senior relationships within customer Supply Chain & Commercial teams.
• Lead the strategic customer contact plan and champion the voice of the customer.
• Drive improvements in various operational KPIs.

Skills

Supply Chain Management

Customer Operations

Operational KPIs improvement

Digital tools proficiency

Tools

Power BI

Job description

A leading global FMCG organization is seeking a Senior Customer Experience Manager to enhance customer supply chain strategies, manage customer relationships, and drive service performance across UK operations. Important skills include a strong background in Supply Chain Management and experience in the FMCG sector. This role offers benefits including a competitive salary, bonus, car allowance, and opportunities for professional development in a collaborative work culture.