Senior Customer Communications Lead (6‑Month FTC) | Hybrid

A2Dominion; Greater London; Hybrid; GBP 58,000; Full time

Job summary

A leading UK housing association is seeking a Senior Customer Communications Manager to promote its reputation by delivering high-quality marketing communications for customers. This is a hybrid position based in Ealing, offering a 6-month contract at 35 hours per week. Key responsibilities include managing customer communication strategies, leading projects, and enhancing brand integrity. Ideal candidates should have extensive experience in customer marketing, project management, and strong communication skills. The role includes benefits like a contributory pension and holiday entitlement.

Benefits

25 days’ holiday

Up to 8% contributory pension

Generous health and lifestyle benefits allowance

Qualifications

• Significant experience planning and delivering marketing communications.
• Expertise in project and program management for large organizations.
• Proficient in stakeholder influencing and negotiating.

Responsibilities

• Lead, manage and deliver customer communications and marketing programmes.
• Develop strong business partnerships and influence changes.
• Plan and deliver high-quality customer communications projects.

Skills

Project management

Stakeholder management

Copywriting

Brand management

Communication strategies

Education

GCSE in Math’s and English (Grades A*-C)

Relevant professional qualification

Job description

A leading UK housing association is seeking a Senior Customer Communications Manager to promote its reputation by delivering high-quality marketing communications for customers. This is a hybrid position based in Ealing, offering a 6-month contract at 35 hours per week. Key responsibilities include managing customer communication strategies, leading projects, and enhancing brand integrity. Ideal candidates should have extensive experience in customer marketing, project management, and strong communication skills. The role includes benefits like a contributory pension and holiday entitlement.