Senior Customer Business Manager

Warburtons; Bolton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading bakery company in Bolton is seeking a Senior Customer Business Manager to develop and implement customer plans that drive business growth. The role involves managing key customer relationships, analyzing sales performance, and leading a sales team. Candidates should have significant experience in the grocery sector and strong commercial and negotiation skills. The position offers a competitive salary along with various benefits, including profit sharing and extensive holiday leave.

Benefits

Discretionary profit share

5 weeks holiday plus bank holidays

Award-winning pension scheme

Private medical insurance

Deals and discounts for employees

Qualifications

• Significant commercial experience ideally gained in Grocery or FMCG.
• Experience at national account level with top grocery retailers.
• Financial acumen to deliver challenging P&L in a competitive environment.

Responsibilities

• Develop and execute customer plans to meet set targets.
• Build and maintain effective customer relationships.
• Monitor sales performance and recommend corrective actions.

Skills

Commercial experience

Negotiation skills

Analytical skills

Relationship building

Organizational skills

IT skills

Tools

PowerPoint

Spreadsheet software

Job description

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Senior Customer Business Manager, Bolton

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Client:

Warburtons

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c527e23065af

Job Views:

20

Posted:

22.08.2025

Expiry Date:

06.10.2025

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Job Description:

Job Title: Senior Customer Business Manager

Contract type: Permanent

Are you a talented Senior Customer Business Manager and looking for anexciting new opportunity? Do you thrive in a supportive yet fast-paced environment? if so this is the perfect role for you.

The Recipe

In this role you will use compelling consumer, category and customer insights to develop and implement the Customer and Joint Business Plans, ensuring all agreed set targets are achieved.

The Role

You'll develop and execute customer plans which will achieve or exceed the targets set, and incorporate activation, brand plan range and NPD promotion, Business Development and merchandising tactics. You'll be responsiblie for building effective customer relationships with key contacts in Trade, Marketing, Store and Supply functions, ensuring achievement of Joint Business Plan. Where appropriate you'll manage, motivate, coach and develop the sales team to achieve the goals and targets set as well as manage and prepare complex trade negotiations. Ensuring that we are utilising internal expertise to ensure best justifications are put forward to influence positively our customers..

You'll monitor and report on sales performance, recommending corrective actions and gaining agreement to solutions to achieve and exceed budgeted numbers for the Customer, andmanage the S and OP process, ensuring improvement to and achievement of forecast accuracy targets.When appropriate lead the cross functional teams to deliver demand and supply category and order management initiatives, and utilise effectively account profitability information to deliver improved profitability by Customer.

• Significant commercial experience, ideally gained within Grocery, FMCG, sales environment.
• Experience at national account level, managing a top grocery retailer.
• Excellent commercial skills: negotiator, good understanding of the bakery industry, analytical, working knowledge of SandOP process; able to develop and communicate compelling commercial arguments; experience of developing joint business plans with retailer.
• Financial acumen- an ability to deliver challenging P + L in a competitive environment.
• Excellent communication skills: Articulate; influential; persuasive; makes a positive impact with their approach.
• Excellent relationship builder: establishes credibility and builds rapport with both internal and external contacts from a senior level downwards.
• Excellent organisational skills: managing own and others time effectively.
• Excellent IT skills- knowledgeable on complex spread sheets and able to prepare impactful PowerPoint presentations.

Extra Dough

At last and by no means yeast you will want to know what your breads worth:

• A slice of the annual profits (discretionary profit share)
• Family time is important to us and we know it will be to you, so you will have 5 weeks holiday and bank hols. Plus the opportunity to purchase up to an extra weeks annual leave
• Award winning pension scheme with company contributions up to7%
• Private medical insurance, health screening and life assurance
• Products you will love along with deals and discounts for you and the family through our Extra Dough website
• Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service