Senior CSM — Enterprise Growth & Renewals

QAD, Inc.; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global software company based in the UK is seeking a Senior Customer Service Manager focused on revenue retention and growth. This role requires strong communication skills and a data-driven approach while supporting enterprise clients. The ideal candidate will manage customer relationships at various levels, ensuring satisfaction and facilitating adoption of QAD solutions. This position offers flexibility in hours and some travel opportunities, both domestic and international.

Qualifications

• 8+ years of related experience in customer service roles.
• Experience supporting enterprise-level software accounts.
• Ability to remain professional, even under pressure.

Responsibilities

• Serve a selected group of customers as part of a cross-functional account team.
• Guide the full-lifecycle customer journey with QAD solutions.
• Build trusted advisor relationships with executive sponsors.

Skills

Communication skills

Data-driven approach

Presentation skills

Relationship-building skills

Education

Bachelor's or Master's degree

Tools

Salesforce

Excel

PowerPoint

Word

Gainsight

Job description

A global software company based in the UK is seeking a Senior Customer Service Manager focused on revenue retention and growth. This role requires strong communication skills and a data-driven approach while supporting enterprise clients. The ideal candidate will manage customer relationships at various levels, ensuring satisfaction and facilitating adoption of QAD solutions. This position offers flexibility in hours and some travel opportunities, both domestic and international.