Senior CRM Technology Engineer

Wise; Greater London; On-site; GBP 62,000 - 88,000; Full time

Job summary

A global technology company is seeking a Technology Engineer for its CRM team in London. This role focuses on maintaining the CRM tech stack, troubleshooting technical issues, and enhancing operations through automation. Ideal candidates have 4-6 years of experience with CRM platforms like Braze and SQL skills. You will directly impact how millions of customers experience the company's services while fostering a diverse and inclusive work environment.

Qualifications

• 4-6 years of hands-on experience with CRM or MarTech platforms.
• Understand customer data flow through CRM systems.
• Skilled at troubleshooting technical issues.

Responsibilities

• Maintain and improve CRM tech stack including tools and systems.
• Troubleshoot HTML, CSS, and dynamic content issues.
• Be the first point of contact for technical queries.

Skills

Troubleshooting HTML

Troubleshooting CSS

Dynamic content logic

SQL

CRM development languages

Customer data management

Tools

Braze

Salesforce MC

Snowflake

Stripo

Movable Ink

Job description

• Compensation: GBP 62,000 - GBP 88,000 - yearly

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

We're looking for a Technology Engineer to join our CRM team in London. You'll be supporting our 35+ strong global CRM team by ensuring our CRM technology is reliable, scalable and easy to work with.

You’ll focus on keeping our CRM tech stack running smoothly day-to-day, making sure campaigns render correctly, data flows as expected and our tools work the way they should. You’ll be the person the team turns to when something looks off: whether that’s HTML, Liquid, a dynamic link, or a data attribute that doesn’t look quite right. You enjoy getting into the technical detail, fixing problems at the source and helping others understand how things work.

Here’s how you’ll be contributing to the CRM team:

Maintain and improve our CRM tech stack including Braze, internal tools, integrations and day-to-day systems

Own troubleshooting for HTML, CSS, Liquid, dynamic content and email rendering issues

Be the first point of contact for CRM technical queries, helping unblock campaign builds and resolving translation or localisation challenges

Test data flows, flag inconsistencies and raise fixes when something doesn’t behave as expected

Turn marketing requirements into clear, workable technical tasks and build reliable, scalable solutions

Improve CRM operations through automation, clearer documentation, smarter QA processes and workflow enhancements

Help the team grow their technical confidence through documentation, training and practical guidance

This role will give you the opportunity to:

Build depth – work hands-on across CRM tooling, data flows, dynamic content and template logic in a complex, global setup.

Solve meaningful problems – from debugging tricky rendering issues to untangling data-driven personalisation challenges.

Have real impact – the quality of your work directly affects how millions of customers experience Wise.

Influence how we work – improve QA processes, documentation and workflows that make CRM more reliable for everyone.

Qualifications

You have 4-6 years hands-on experience with CRM or MarTech platforms and integrations (Braze, Iterable, Salesforce MC, Snowflake, Stripo, Movable Ink etc.)

You understand how customer data moves through CRM systems, including events and API-driven attributes

You’re skilled at troubleshooting HTML, CSS, Liquid and dynamic content logic

You’re comfortable being a go-to technical support point for internal users and explaining complex concepts clearly

You're methodical in how you diagnose issues and love getting into the details

You communicate clearly and calmly, even when something breaks at the worst possible moment

You’re experienced with CRM development languages and SQL

You’re curious, organised and proactive about improving how systems and processes work

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visitWise.Jobs .