Senior CRM & Salesforce Analyst - Hybrid, Public Sector

Red King Resourcing; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent consulting firm in London is urgently seeking an experienced Senior Business Analyst for a contract role focusing on Salesforce and CRM solutions. The ideal candidate will have a background in Higher Education or Public Sector, strong skills in stakeholder engagement, and hands-on experience with Salesforce. Responsibilities include leading business analysis activities, documenting requirements, and supporting cloud transformation initiatives. This position allows for a hybrid working pattern, with two days per week in the office.

Qualifications

• Proven experience as a Senior Business Analyst.
• Background in Higher Education or Public Sector strongly preferred.
• Strong hands-on experience with Salesforce.

Responsibilities

• Lead business analysis activities across CRM and cloud transformation workstreams.
• Gather, validate, and document business requirements.
• Identify opportunities for improvement in existing processes.

Skills

Stakeholder engagement

Salesforce

CRM systems

Business analysis

Process improvement

Cloud transformation

Communication skills

Job description

A prominent consulting firm in London is urgently seeking an experienced Senior Business Analyst for a contract role focusing on Salesforce and CRM solutions. The ideal candidate will have a background in Higher Education or Public Sector, strong skills in stakeholder engagement, and hands-on experience with Salesforce. Responsibilities include leading business analysis activities, documenting requirements, and supporting cloud transformation initiatives. This position allows for a hybrid working pattern, with two days per week in the office.