Senior CRM Executive - THG Nutrition

Only Marketing Jobs; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global eCommerce leader in Manchester is seeking a Senior CRM Executive to join their dynamic team. This role involves designing CRM strategies and executing multi-channel campaigns to enhance customer retention and loyalty. The ideal candidate has at least 2 years of experience in CRM, strong analytical skills, and proficiency in CRM platforms. This position offers substantial career development and unique perks including gym access and enhanced leave policies.

Benefits

Career Development

25 days annual leave plus bank holidays

Enhanced maternity and paternity pay

Wellbeing support with access to a GP

On-site gym

Employee Assistance Programme

Staff discounts on THG brands

Qualifications

• Minimum 2 years of CRM experience, preferably in retail eCommerce.
• Strong analytical skills and experience with data analysis and reporting.
• Ability to design innovative CRM campaigns that engage diverse audiences.

Responsibilities

• Design and implement CRM strategies to enhance customer acquisition, retention, and loyalty.
• Plan, execute, and optimise multi-channel CRM campaigns.
• Analyse campaign performance and customer behaviour for CRM improvements.

Skills

CRM experience

Proficiency with CRM platforms

Analytical skills

Verbal and written communication

Attention to detail

Experience with A/B testing

Collaborative mindset

Tools

CRM platforms

Marketing automation tools

Job description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

THG Nutrition & Wellness

THG Nutrition & Wellness is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, its family of brands, Myvegan, Myvitamins and MP Activewear.

We want to be the world's most empowering health movement, championing everyone to live healthier, more active lives. Our brands and people exist to break boundaries, to power and empower those who want more. We break conventions, we’re a force for good, and we keep it real. These are the values that drive us through every day.

Everything we do is done in-house, from manufacturing and new product development to content creation, e-commerce, marketing and logistics. This means we’re perfectly positioned to deliver to our vision and keep our place at the top of a fast-moving, global industry.

It's an incredibly exciting time to join the team, and we’re always looking for talented people who share our vision and values to drive our Nutrition & Wellness movement forward.

Job Title: Senior CRM Executive - UK

Reporting to: CRM Manager

Company: THG Nutrition

Location: THG HQ (WA15 0AF) Fully Office based

Life at Nutrition & Wellness

Nutrition & Wellness is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more. We break conventions, we’re a force for good, and we keep it real. These are the values that drive our team through every day.

Why be a Senior CRM Executive at THG?

As a Senior CRM Executive at THG, you’ll be part of a dynamic, innovative team that values creativity, collaboration, and data-driven strategies. Working on market-leading brands like Myprotein, you'll have the opportunity to develop your career in a global eCommerce leader, with exposure to high-impact campaigns and cutting-edge CRM tools. With progression opportunities and a supportive environment, this is the perfect place to grow and drive measurable results in a fast-paced, growing industry.

As Senior CRM Executive, you’ll:

• Design and implement CRM strategies to enhance customer acquisition, retention, and loyalty.
• Plan, execute, and optimise multi-channel CRM campaigns across email, SMS, and push notifications.
• Utilise customer data for segmentation and personalised communications to diverse customer groups.
• Analyse campaign performance and customer behaviour, providing actionable insights for CRM improvements.
• Collaborate with marketing, trading, brand, and campaign teams to ensure cohesive messaging and business alignment.
• Mentor CRM Executives, offering guidance on best practices and fostering professional growth.

What skills and experience do I need for this role?

• Minimum 2 years of CRM experience, preferably in retail eCommerce.
• Proficiency with CRM platforms and marketing automation tools.
• Strong analytical skills and experience with data analysis and reporting.
• Excellent verbal and written communication skills, with the ability to create compelling content.
• Ability to design innovative CRM campaigns that engage diverse audiences.
• High level of attention to detail when managing data and executing campaigns.
• Experience with A/B testing and optimisation of CRM initiatives.
• Collaborative mindset, with a track record of working cross-functionally to deliver results.

What’s in it for me?

• Career Development
• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Develop your expertise through our upskilling programme that is delivered in partnership with an industry-leading training provider.
• Enhanced Leave
• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.
• Wellbeing Support
• Access face‑to‑face and virtual appointments with our in-house GP.
• Access our in‑house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State‑of‑the‑art on‑site gym.
• Access to our on‑site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On‑site staff shop.
• Access to on‑site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

We are an equal opportunities employer.

We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply.

Please email [e-mail] if you require any additional support or need to make any adjustments to our recruitment process. You don’t need to disclose your disability or condition, you just need to let us know what support you need or changes you need to make. If you’re not sure, we can work with you to explore the available options.

#Li‑Onsite

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.