Senior Credit Services Advisor

Spirax-Sarco Engineering; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

A global industrial engineering company in the UK is looking for a Senior Credit Services advisor to manage customer credit accounts and support business growth. The ideal candidate will have at least 4 years of credit experience, strong numeracy and attention to detail, and the ability to work under pressure. Responsibilities include assessing creditworthiness, maintaining customer relationships, and ensuring compliance with credit policy. Excellent compensation and benefits are provided, alongside a culture of inclusivity and equitable working conditions.

Benefits

27 days holiday allowance

Comprehensive private healthcare

Enhanced pension plan

Life assurance

Discretionary bonus

Flexible working options

Qualifications

• At least 4 years credit experience.
• High numeracy and problem-solving skills.
• Strong Excel knowledge.
• Scrupulous attention to detail and accuracy.
• Ability to work to tight deadlines and under pressure.
• Strong knowledge of B2B trade credit.

Responsibilities

• Manage credit accounts of customers in line with company policy.
• Build and maintain relationships to collect overdue payments.
• Review credit limits per changing risk/payment history.
• Reconcile customer accounts and allocate payments.
• Collaborate with internal teams to resolve queries.

Skills

Credit experience

Numeracy skills

Problem-solving skills

Excel knowledge

Attention to detail

Organizational skills

Job description

Posted on: 01/12/2025 – Application Deadline: 15/12/2025

Role Overview

The objective of the Senior Credit Services advisor is to manage credit accounts of our customers in line with the company’s credit policy, to keep customers within their agreed terms and escalating where further action is required. The Senior Credit Services advisor will proactively support the business to achieve sales and profit growth.

Your objectives and responsibilities will focus on:

• Processing new account applications, assessing creditworthiness and setting credit limits and payment terms, conducting in-depth assessments for complex and high value customers.
• Build and maintain strong relationships with customers to collect overdue payments, manage their payment options and find appropriate resolutions to their account queries, taking responsibility for key accounts.
• Review credit limits in line with changing risk and/or payment history and releasing, where relevant, customer orders and accounts on holds.
• Reconciling customer accounts by regularly allocating payments to reduce unallocated cash.
• Maintaining up to date account notes and recording communications with customers.
• Understand the overall credit risk of their ledger, contributes to improving credit operations.
• Collaborating effectively with internal teams and field-based colleagues to maintain customer accounts and resolve outstanding queries.
• Respond promptly to allocated tasks in the CRM queue to maintain a good level of service to our internal customers.

Your previous experience is likely to include….

• At least 4 years credit experience
• High numeracy and problem-solving skills and good Excel knowledge
• Scrupulous attention to detail and accuracy
• Ability to work to tight deadlines and under pressure
• Commercial awareness, strong knowledge of B2B trade credit
• Ensure all activities comply with company policies, credit governance, and relevant legislation. Manage integrity reporting
• Contribute to process improvement and efficiency initiatives including continuous improvement, credit risk strategy discussions identifying risk and opportunities and root cause analysis

Tobe successful in this role you will demonstrate

CompanyCore Values at all times.

Enjoy making a positive contribution to the team, be self-motivated and able to use your initiative to solve problems.

You are an excellent communicator with strong listening skills and pride yourself on being highly organised and critical in your attention to detail.

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more athttps://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments .

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.