Senior Contracts & Client Growth Leader

Robert Hurst Limited; Essex; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading recruitment firm in England is seeking an experienced Senior Contracts Manager to oversee contract services and aftercare. The successful candidate will manage departmental staff, drive business growth, and maintain strong client relationships. Key responsibilities include leading operations, managing escalations, and ensuring compliance with standards. This role mandates strategic leadership and the ability to build new client relationships while enhancing existing ones.

Responsibilities

• Oversee all departmental operations and lead the aftercare and contract services division.
• Manage customer escalations and deliver timely resolutions.
• Recruit, develop, and manage staff with measurable goals.
• Drive departmental performance and P&L ownership.
• Implement improvements to maintain operating procedures.

Job description

A leading recruitment firm in England is seeking an experienced Senior Contracts Manager to oversee contract services and aftercare. The successful candidate will manage departmental staff, drive business growth, and maintain strong client relationships. Key responsibilities include leading operations, managing escalations, and ensuring compliance with standards. This role mandates strategic leadership and the ability to build new client relationships while enhancing existing ones.