Senior Contract Operations Manager

BT Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent telecommunications firm is seeking a Senior Contract Operations Manager to lead contract strategy and lifecycle management. The role requires expertise in legal and regulatory frameworks and demands strong planning and financial insight. Join a diverse team that values inclusion, providing numerous competitive benefits including an annual bonus, flexible leave, and world-class training opportunities.

Benefits

15% on target annual bonus

Pension scheme with company contribution

24/7 private virtual GP appointments

World-class training and development opportunities

Qualifications

• Experience in complex programmes with end-to-end contract lifecycle management.
• Ability to interpret and implement legal commitments confidently.
• Strong planning and reporting skills in risk and financial management.

Responsibilities

• Define and manage contract strategies throughout delivery and renewal.
• Lead commercial change control and resolve disputes.
• Maintain the commercial risk register and provide accurate Management Information.

Skills

Advanced contract strategy management

Legal and regulatory expertise

Risk management

Cross-functional leadership

Job description

As a Senior Contract Operations Manager, you'll Lead end-to-end contract strategy and lifecycle management for ESN, ensuring obligations, risks, financials and regulatory requirements are controlled throughout delivery. You will be required to undergo National Security Vetting to SC or NPPV level.

What you'll be doing

• Define and manage contract strategies from mobilisation through delivery and renewal.
• Interpret and apply contractual, statutory and regulatory requirements.
• Lead commercial change control; prevent and defend claims; resolve disputes.
• Maintain the commercial risk register; quantify impacts, provisions and opportunities.
• Provide accurate Management Information on obligations, performance, risks and variances.
• Orchestrate inputs across technology, service, finance, PMO and suppliers.
• Use data/analytics to spot trends, prevent leakage and improve performance.
• Standardise contract management practices, playbooks and controls.
• Accountable for the Obligations tracker

What we would like to see on your CV

• Advanced contract strategy and lifecycle management in complex programmes.
• Legal and regulatory expertise; confident in interpreting and operationalising commitments.
• Risk management and financial insight; strong planning/reporting discipline.
• Cross-functional leadership and stakeholder management.
• Supply chain awareness-vertical and horizontal back-to-back design

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

15% on target annual bonus
BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
X4 Salary Life Assurance
Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
25 days annual leave (not including bank holidays), increasing with service
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
24/7 private virtual GP appointments for UK colleagues
2 weeks paid carer's leave
World-class training and development opportunities
Option to join BT Shares Saving schemes
Discounted broadband, mobile and TV package
Access to 100's of retail discounts including the BT shop