Senior Content Designer - Digital CX

Sky; England; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading media and entertainment brand in the UK seeks a Senior Content Designer to enhance digital customer experiences across platforms. The successful candidate will deliver intuitive content solutions, champion customer insights, and collaborate within Agile teams. Required skills include UX writing and data analytics. This role offers a hybrid work model, allowing flexibility between home and office, while promoting inclusivity and team collaboration.

Benefits

Generous pension package

Private healthcare

Discounted mobile and broadband

Wide range of rewards and experiences

Qualifications

• Proven ability to deliver user-centred content in large-scale digital projects.
• Experience with qualitative research methods for usability testing.
• Ability to translate customer insights into actionable content.

Responsibilities

• Deliver high-quality content experiences aligned with business needs.
• Champion the customer voice in content design.
• Work cross-functionally to improve customer journeys.

Skills

User-centred content design

UX writing

Data analytics

Storytelling

Agile collaboration

Tools

Figma

Confluence

CMS platforms

Adobe Analytics

Job description

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Senior Content Designer in our digital customer experience team, you'll help deliver world‑class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs.

Sitting within the Customer Experience Centre of Excellence, you'll create world‑class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs.
• Champion the customer voice, ensuring content design reflects real needs and drives prioritisation.
• Consistently use customer insights and translate them into actionable content improvements.
• Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices.
• Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption.
• Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience.

What you’ll bring:

• Experience delivering high-impact, user-centred content across large-scale digital products working in content design teams across multiple initiatives.
• Expertise in UX writing, plain language, inclusive content, and editorial standards.
• Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components.
• Experience using research methods and online platforms e.g., Usertesting to conduct usability testing to understand customer needs, reduce friction and improve ease of use.
• Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys.
• Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments.

Portfolio:

Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People – Helping develop high-performing teams.
• Process – Applying scalable UCD methods that drive measurable outcomes.
• Position – Influencing strategy and embedding design across an organisation.
• Product – Producing provable world-class app-first digital experiences (Outcomes & Impact).

The Rewards:

• Sky Q, for the TV you love all in one place.
• The magic of Sky Glass at an exclusive rate.
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• A wide range of Sky VIP rewards and experiences.

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds – time working at home, as well as time in the office.

Your office base

- London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

- OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.