Senior Commercial Education and Innovation Manager

Lloyd's; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance marketplace in the United Kingdom seeks a professional to develop and execute Lloyd's Academy's global education strategy. This role includes curriculum development, stakeholder engagement, and collaborative partnerships within the insurance industry. The ideal candidate has a strong background in commercial education, excellent communication skills, and a solid understanding of the Lloyd's market. This position offers a hybrid work environment, promoting flexibility and professional development.

Benefits

Health and wellbeing programmes

Diversity and inclusion training

Professional development support

Qualifications

• Proven experience in commercial education or business development.
• Strong understanding of the Lloyd's market and global insurance ecosystem.
• Experience designing and delivering learning programmes for professionals.
• Excellent stakeholder management and communication skills.

Responsibilities

• Shape and evolve the global strategy for Lloyd's Academy.
• Lead the development of the Lloyd's Academy curriculum.
• Build relationships with market stakeholders and international partners.
• Collaborate with internal teams to ensure programme alignment.

Skills

Commercial education experience

Stakeholder management

Strategic thinking

Instructional design

Understanding of the Lloyd's market

Job description

Shape and evolve the Academy's global strategy and programmes to support Lloyd's strategic priorities and market development goals.

Identify new markets and audiences where education can unlock business opportunities including monetisation of Lloyd's Academy content.

Define and implement the go to market strategy for Lloyd's Academy including customer definition and insights, value proposition development and direction for marketing and comms strategy.

Programme Design & Delivery

• Lead the development of the Lloyd's Academy Curriculum to ensure a blended set of learning solutions (virtual, in person, hybrid) that meet audience needs and align with Lloyd's commercial objectives.
• Oversee operational delivery of Lloyd's Academy programmes and ensure standards, processes, resources and technology are in place for consistent, best-in-class, global delivery.
• Oversee quality assurance and continuous improvement of learning experiences.

Stakeholder Engagement

• Build relationships with market stakeholders (including syndicates & brokers) and international programme partners including industry bodies, insurance business and academic institutions.
• Be responsible for community engagement strategy, ensuring our volunteer faculty members and programme alumni realise value from their continued relationship with Lloyd's Academy.
• Collaborate with internal teams (e.g. Innovation, Market Development, International) to ensure programme alignment and source subject matter expertise and contributions.
• Represent Lloyd's Academy externally, including speaking engagements and partner briefings.

Qualifications

• Proven experience in commercial education, business development, or market engagement.
• Strong understanding of the Lloyd's market and global insurance ecosystem.
• Experience designing and delivering learning programmes for professional audiences.
• Applied knowledge of the educational landscape within insurance highly desirable (including certification, CPD, private training providers, academia and commercial education initiatives).
• Excellent stakeholder management and communication skills.
• Strategic thinker with a bias for execution and results.
• Comfortable working in a fast-paced, matrixed environment.
• Experience with adult learning principles and instructional design.
• Familiarity with digital learning platforms and global delivery models.
• Ability to translate complex insurance concepts into accessible learning formats.

Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act.

We share our values and our passion to build a future that's more sustainable, resilient and inclusive. If you share our values, you'll find a home at Lloyd's - build a braver future with us.

The Innovation & Commercial Education team sits at the heart of Lloyd's ambition to be the pre-eminent global Marketplace for risk. This integrated function brings together Lloyd's Lab and Lloyd's Academy.

Our purpose is to lead the strategic development and delivery of Lloyd's Academy as a global business development tool, educating key stakeholders—Risk Managers, Brokers, and Underwriters—on how to place business in the Lloyd's market. The role drives commercial growth by designing high-impact learning experiences that deepen market understanding, unlock new business opportunities, and strengthen Lloyd's position as the pre-eminent global marketplace for risk.

We aim to build a diverse, inclusive environment that reflects the global markets we work in. We offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities, and investment into your professional development.

We understand that our work/life balance is important and offer a hybrid of working from the office and home for flexibility. Flexible working forms part of a total reward approach which includes generous pension, healthcare, wellbeing, financial support for training, a benefit allowance, employee recognition scheme and various employee discount schemes.