Senior Clinical Support Worker

University Hospital of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare institution in Stoke-on-Trent is seeking a Senior Clinical Support Worker to support nursing teams and provide holistic patient care. The ideal candidate should have at least two years of NHS experience, hold a Care Certificate, and be proficient in clerical tasks. This role offers a dynamic work environment with varying shifts and demands strong communication skills.

Qualifications

• 2 years experience of working in the NHS.
• Ability to cover a variety of shifts over 7 days a week.

Responsibilities

• Assist and support the Registered Nurse and multidisciplinary team for patient care.
• Organise clerical duties and maintain records.
• Prepare the environment for patient examinations.

Skills

Venepuncture

Taking Clinical Observations

Excellent written and communication skills

Education

GCSE level or Level 2 equivalent, including Maths and English

Care Certificate

Tools

Microsoft Office: Word, Excel, Access, PowerPoint

Job description

University Hospital of North Midlands NHS Trust

Senior Clinical Support Worker

The closing date is 05 December 2025

University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

The role of the Senior Clinical Support Worker within Gynaecology is an exciting opportunity for candidates who thrive working independently as well as supporting the Nursing and medical team.

We are looking for a person who can use initiative and problem solve under the guidance of Standard Operating Procedures and protocols. The position requires proficiency in both clinical and clerical skills. With duties ranging from managing waiting lists, making appointments, (a knowledge of Careflow and Iportal is desirable but not essential). Predominantly based at Royal Stoke.

Interview

If you are shortlisted for an interview for this role, you must bring evidence of the following qualifications:

• GCSE Maths and English at grade C/4 or Level 2 Functional Skills for Maths and English. If you hold overseas GCSE equivalent qualifications, you will need to bring an ECCTIS comparability statement for your GCSE equivalent qualifications along with your original certificates
• A Full Care Certificate OR NVQ Level 3 in Health and Social Care (we can only accept NVQ's from a regulated awarding body)

If you do not bring the above qualifications to your interview, then the interview will not proceed.

Main duties of the job

• Organise all aspects of clerical duties including reception duties, maintenance of computerised and manual record systems, booking appointments, filing and ordering and storage of supplies.
• Organise the delivery and retrieval of specimens, items & equipment to and from the outreach clinic.
• The provision of care involves invasive procedures, some of which require additional training and assessment of competence by a suitable qualified assessor eg bladder scanning, urodynamics assistanto. This role includes interpretation or analysis of clinical data.
• Prepare the environment for the admission of patients for gynaecology outpatient examinations & procedures.
• Chaperone and assist medical/nursing staff during patient examination.
• Communicate relevant information to the relevant consultant, Nurse in charge.
• Demonstrate good customer care skills.

• Maintain a clean, safe, hazard free environment.

• Work in accordance with Trust policies, procedures and protocols.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

The primary role of a Band 3 Senior Clinical Support Worker is to assist, support and work in collaboration with the Registered Nurse and the wider multidisciplinary team; in order to provide a safe and holistic approach to person‑centred care.

The Band 3 Senior Clinical Support Worker should actively contribute to the health and well‑being of patients, staff and service users and be able to communicate effectively with sensitivity and compassion. They should be able to work independently within their sphere of nursing while under the supervision of registered nurses. Band 3 Senior Clinical Support Workers should demonstrate a level of skill and understanding which enables them to undertake specific skills and tasks delegated by the registered nurse and in accordance with relevant procedures, guidelines and policies at UHNM. They will be required to undertake both routine and specially identified tasks for which they have been trained and assessed as competent.

Key to this role is flexibility with the requirement for staff to work variable shifts over 7 days a week on a week by week basis within agreed limits.

Knowledge, Skills, Training and Experience

• 2 years experience of working in the NHS
• Excellent written and communication skills
• oAbility to Ability tocover a variety of shifts over 7 days a week including weekends and bank holidays

Qualifications

• Educated to GSCE level or Level 2 equivalent, including Maths and English
• Hold a Care Certificate
• Proficient in the use of Microsoft office: Word, Excel, access and Power-point
• Evidence of professional development activity

skills

• Venepuncture
• Taking Clinical Observations and Recording on Vitals/Paper

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.