Senior Client Success Lead — Fintech Onboarding & Growth

TerraPay; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading fintech company in London is looking for an experienced Key Account Manager to lead client lifecycle management for high-value partners. You will drive client satisfaction, retention, and growth by overseeing the full project lifecycle and collaborating with various teams. The ideal candidate has over 10 years of experience in key account management, particularly in fintech or payments, and possesses strong analytical and communication skills. This role offers the chance to influence business outcomes through strategic engagement and performance optimization.

Qualifications

• 10+ years of experience in Key Account Management, preferably in fintech or payments.
• Proven success managing enterprise or strategic accounts.
• Strong understanding of cross-border payments, FX, remittances.

Responsibilities

• Own end-to-end client relationships from onboarding through maturity.
• Track and analyze client transaction volumes and service metrics.
• Conduct Quarterly Business Reviews with key stakeholders.

Skills

Key Account Management

Analytical skills

Communication skills

Stakeholder management

API integration

Tools

CRM tools

Data dashboards

Client reporting platforms

Job description

A leading fintech company in London is looking for an experienced Key Account Manager to lead client lifecycle management for high-value partners. You will drive client satisfaction, retention, and growth by overseeing the full project lifecycle and collaborating with various teams. The ideal candidate has over 10 years of experience in key account management, particularly in fintech or payments, and possesses strong analytical and communication skills. This role offers the chance to influence business outcomes through strategic engagement and performance optimization.