Senior Client Service Delivery Specialist

Aon Corporation; City Of London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global insurance firm is looking for a Senior Client Service Delivery Specialist with a solid background in the insurance industry. The successful candidate will manage technical activities in the broking process, ensuring excellent customer service and process improvement. You'll collaborate with various internal teams to optimize workflows. This role offers a hybrid working model and a path for career development, alongside a comprehensive benefits package.

Benefits

Discretionary bonus

Pension and life assurance scheme

Private medical care

Cycle to work scheme

Virtual GP

Employee assistance programme

Workplace savings scheme

Global Wellbeing Days

Responsibilities

• Manage key technical activities across the broking process.
• Engagement with broking teams for large insurance contracts.
• Increasing knowledge and driving continuous improvement.
• Building strong relationships with CSD colleagues and brokers.
• Providing SME technical placement advice to brokers.
• Handling complex post-placement queries.
• Liaising with underwriters and network offices.

Skills

High attention to detail

Ability to work to deadlines

Ability to work individually and in a team

Relevant experience within the insurance industry

Understanding of insurance risk

Excellent listening skills

Organisational abilities

Presentation abilities

Skilled communication

Willingness to learn and share knowledge

Understanding of Word and Excel

Technical knowledge of the placement process

Job description

Overview

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Senior Client Service Delivery Specialist - Global Broking Centre

Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients?

Do you thrive in making a difference in your role and continually seek to improve processes?

Are you looking for a role that offers you a structured career path and ongoing development?

Then this is the role for you!

We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be responsible for managing key technical activities across the broking / placement process.

A usual day as a Senior Client Service Delivery Specialist will involve:

• Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
• Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
• Provide SME technical placement advice to the Brokers as required.
• Complex post placement query handling
• Liaising with underwriters and Aon network offices.
• Sharing best practice
• Presenting ideas on process improvements. Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
• Collaborating with Client Service Delivery colleagues to meet divisional targets.
• Representing CSD in certain GBC-wide technical responsible for conducting technical slip reviews

How this opportunity is different

The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working - we ensure activities are allocated appropriately. Right people, right skills, right activities.

This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary.

You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.

Skills and experience that will lead to success

• High attention to detail.
• Ability to work to deadlines.
• Ability to work individually and in a team.
• Relevant experience within the insurance industry required.
• Understanding of insurance risk
• Excellent listening, organisation, and presentation abilities.
• An organised, highly personable, and approachable individual, who is a skilled communicator.
• Willingness to learn and share knowledge.
• Understanding of Word and Excel.
• Technical knowledge and an in depth understanding of the process from pre to post placement.
• Subject matter expert providing technical guidance and support to brokers on complex risks.

What's in it for you

• Discretionary bonus
• Pension and life assurance scheme
• Private medical care
• Cycle to work scheme.
• Virtual GP and employee assistance programme.
• Workplace savings scheme
• Two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.
• Structured onboarding & training process

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]