Senior Client Relationship Manager (Public Sector)

XPS Pensions Group; Tees Valley; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A prominent consultancy firm in the UK is seeking a Client Relationship Manager in Tees Valley. The successful candidate will manage administration services for Public Sector clients, ensuring high-quality client relationships and outcomes. Applicants should have a minimum of 10 years within pensions administration and strong communication skills, with benefits including a competitive salary, bonus, and flexible working options. Join to thrive in a dynamic workplace that promotes diversity and inclusivity.

Benefits

Competitive salary

Annual discretionary bonus

25 days’ holiday with buy/sell flexibility

Pension matching

Healthcare plans

Life assurance

Retailer discounts

Paid volunteer days

Qualifications

• Minimum 10 years’ experience in third-party pensions administration.
• Educated to A Level, Degree, or equivalent with strong Maths and English GCSEs.
• Ability to manage complex queries and client relationships.

Responsibilities

• Lead the delivery of administration services for Public Sector clients.
• Manage day-to-day client relationships with Pension Boards and scheme members.
• Handle complex pensions queries and provide consultative advice.
• Collaborate with internal teams to deliver seamless client service.

Skills

Client Relationship Management

Pensions Administration

Strong Communication Skills

Technical Knowledge of DB Schemes

Project Management

Mathematical Proficiency

Microsoft Office Proficiency

Education

A Level or Degree

APMI Qualified

Job description

XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

The Role

This role is based in Middlesbrough, with an office presence expected once or twice per month depending on the successful applicant’s location. As a Client Relationship Manager, you will play a pivotal role in the success of the company, acting as the lead for administration in both joint service and administration-only new business tenders and presentations.

Responsibilities

• Lead the delivery of administration services for a portfolio of Public Sector clients, ensuring high-quality outcomes and client satisfaction.
• Manage day-to-day client relationships, including liaison with Pension Boards, Committees, and scheme members.
• Oversee and contribute to client meetings, including preparation and presentation of materials.
• Handle complex pensions queries and provide consultative advice aligned with legislation and client needs.
• Manage and monitor ad-hoc projects, ensuring timely and compliant delivery.
• Stay up to date with pensions legislation and implement procedural updates as required.
• Collaborate with internal teams and third-party providers to deliver a seamless client service.
• Lead on new business tenders and presentations, representing the administration function.

Essential Qualifications

• Extensive experience in Client Relationship Management and Public Sector pensions administration.
• Educated to A Level, Degree, or equivalent, with strong Maths and English GCSEs.
• APMI qualified or deemed ‘qualified by experience’.
• Minimum 10 years’ experience in third‑party pensions administration.
• Strong technical knowledge of DB schemes and pensions legislation.
• Proven ability to manage complex queries, calculations, and client relationships.
• Confident communicator with excellent written and verbal skills.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

Desirable

• Self‑motivated with a proactive and flexible approach to work.
• Strong interpersonal and leadership skills with a consultative mindset.
• Ability to simplify complex technical information for clients and colleagues.
• Commercial awareness and a drive for continuous improvement.

What We Offer

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply

Interested candidates should submit applications below or contact [e-mail]. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

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