Senior Client Manager

Chemistry London; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital agency in London is seeking a Senior Client Manager to oversee client relationships and delivery teams. The role involves managing a portfolio of client accounts, driving growth, and ensuring effective project delivery. The ideal candidate will have at least 5 years' experience in a digital agency, strong stakeholder management skills, and a solutions-focused approach in a collaborative environment. Benefits include flexible working arrangements, generous holiday allowance, and ongoing development opportunities.

Benefits

Flexible hybrid working arrangements

Generous holiday allowance

Learning and development budgets

Family-friendly policies

Pension scheme and wellbeing benefits

High-quality office space

Qualifications

• Proven experience retaining and expanding client accounts.
• Strong commercial awareness managing budgets and forecasts.
• Excellent written and verbal communication skills.

Responsibilities

• Own and develop a portfolio of existing client accounts.
• Drive account growth through identifying new opportunities.
• Ensure successful delivery of digital programmes.

Skills

Client account management

Building stakeholder credibility

Commercial awareness

Excellent communication

Organizational skills

Job description

As Senior Client Manager, you'll sit at the centre of client relationships and delivery teams. Your focus will be on ensuring clients receive outstanding service, projects are delivered effectively, and accounts continue to grow in value and scope. You'll work closely with specialists across strategy, design, engineering, and optimisation, acting as the connective tissue between client objectives and internal delivery. This is a senior, hands‑on role suited to someone who enjoys balancing strategic thinking with practical execution.,

Responsibilities

• Own and develop a portfolio of existing client accounts, acting as a trusted senior contact
• Drive account growth through identifying new opportunities and expanding existing engagements
• Ensure financial performance and commercial health across your client portfolio
• Translate client challenges into clear, actionable briefs for internal teams
• Oversee the successful delivery of digital programmes across web, eCommerce, CMS, and app development
• Partner with sales and leadership teams on proposals, pitches, and new business activity
• Support and guide more junior client services colleagues, providing mentorship and leadership
• Maintain clear communication with stakeholders at varying levels of seniority

This role is ideal for an experienced agency professional who enjoys leading client relationships, driving account growth, and delivering complex digital work in a collaborative environment.

You’ll be an experienced client services professional with a strong background in digital agency environments. You're confident managing multiple clients, navigating complexity, and building long‑term partnerships. A solid understanding of digital delivery across strategy, UX/UI, development, and optimisation.

Qualifications

• Proven experience retaining and expanding client accounts
• The ability to build credibility quickly with senior stakeholders
• Strong commercial awareness and experience managing budgets and forecasts
• A calm, solutions‑focused approach, even in fast‑moving environments
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail

Experience & Background

• Minimum of 5 years' experience in a client-facing role within a digital agency
• Experience working across multiple projects and client contexts simultaneously
• Exposure to mentoring or managing junior team members
• A genuine interest in digital products, platforms, and emerging technologies
• Comfortable working in agile, multidisciplinary teams

This agency is known for its people‑first culture, long‑standing client partnerships, and commitment to delivering meaningful digital work. They invest heavily in their teams, offering flexibility, autonomy, and ongoing development.

Benefits typically include:

• Flexible hybrid working arrangements
• Generous holiday allowance plus additional wellbeing days
• Learning and development budgets and access to structured training programmes
• Family‑friendly policies and enhanced parental leave
• Pension scheme, life assurance, and wellbeing benefits
• High‑quality office space in central London