Senior Client Complaints Specialist – Financial Services

The Vanguard Group; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services firm is seeking a Complaints Handler to ensure the fair resolution of client complaints. This critical role involves managing the entire complaints process, maintaining compliance with FCA and other regulations. The ideal candidate should possess strong communication skills, experience in complaint handling, and an understanding of relevant regulatory frameworks. This position offers a hybrid working environment in Manchester, requiring in-office presence from Tuesday to Thursday.

Qualifications

• Experience in complaint handling within a regulated financial services environment.
• Strong understanding of FCA, DISP, and other relevant regulatory frameworks.
• Excellent communication, analytical, and problem-solving skills.

Responsibilities

• Investigate and respond to client complaints professionally and empathetically.
• Follow standardised complaints handling procedures for regulatory compliance.
• Maintain up-to-date knowledge of financial products and complaint regulations.

Skills

Complaint handling experience

Understanding of FCA regulations

Excellent communication skills

Analytical and problem-solving skills

Discretion in sensitive cases

Team-oriented attitude

Job description

A leading financial services firm is seeking a Complaints Handler to ensure the fair resolution of client complaints. This critical role involves managing the entire complaints process, maintaining compliance with FCA and other regulations. The ideal candidate should possess strong communication skills, experience in complaint handling, and an understanding of relevant regulatory frameworks. This position offers a hybrid working environment in Manchester, requiring in-office presence from Tuesday to Thursday.