Senior Client Advisor Max Mara Flagship Store London

Max Mara Fashion Group; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury fashion brand in Greater London is looking for an experienced Senior Client Advisor. In this full-time role, you will embody the brand's essence and deliver exceptional customer experiences. Responsibilities include driving sales through strong client relationships and mentoring junior staff. Candidates should have 3-5 years of experience in luxury retail, excellent communication skills, and a proven track record in client relationship management.

Qualifications

• At least 3-5 years of experience in luxury retail, ideally in ready-to-wear or accessories.
• Proven track record of building and maintaining high-value client relationships.
• Impeccable presentation and professionalism with a strong understanding of luxury service standards.

Responsibilities

• Deliver outstanding personalized service aligned with luxury standards.
• Drive team performance to achieve store objectives.
• Act as a role model in clienteling and selling techniques.

Skills

Strong interpersonal and communication skills

Fluent English

Customer Service

Build and retain high-value client relationships

Results-driven and proactive

Leadership qualities

Job description

SENIOR CLIENT ADVISOR FULL TIME @ MAX MARA FLAGSHIP STORE

As a Senior Client Advisor you embody the Max Mara DNA and play a key role in delivering an exceptional luxury experience. You will act as a Brand Ambassador driving sales performance through strong client relationships, mentoring junior team members and ensuring excellence in every stage of the client journey.

Main Responsibilities

• Deliver an outstanding and personalized service in line with Max Maras heritage and luxury standards.
• Drive individual and team performance to achieve the store's overall business objectives.
• Act as a role model supporting and guiding junior team members in clienteling and selling techniques.
• Build, maintain and expand a loyal client portfolio through consistent follow‑up and personalized communication.
• Ensure the highest level of visual presentation and product care in accordance with corporate guidelines.
• Handle complex customer requests and complaints with professionalism and discretion.
• Stay constantly updated on product knowledge, brand collections and fashion trends.
• Promote a culture of excellence and customer‑centricity within the store.

Profile

• Have at least 35 years of experience in luxury retail ideally within ready‑to‑wear or accessories.
• Demonstrate strong interpersonal and communication skills with fluent English (additional languages are a plus).
• Show a proven track record of building and retaining high‑value client relationships.
• Be results‑driven, proactive and passionate about delivering superior customer experiences.
• Exhibit leadership qualities and the ability to inspire others through example.
• Maintain impeccable presentation, professionalism and an in‑depth understanding of luxury service standards.

ABOUT MAX MARA FASHION GROUP

Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret‑à‑porter. The first Italian clothing company founded in 1951 with the aim of offering haute de gamme women’s clothing produced according to industrial excellence.

Passion, commitment and tradition have created a unique fashion style:

• 9 brands
• 60 collections per season
• items sold per year
• 105 countries in the world
• 2,500 mono‑brand stores
• 10,000 multi‑brand stores
• 27 languages spoken

5500 collaborators in the world

Our organisational structure is based on 44 departments including Fashion Design, Marketing & Sales Operations, Retail, ICT, Architecture Design, Economics, BI, etc.

We are committed to equality of opportunity for all employees. We accept and value the differences between people without any bias including but not limited to race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values, system, national origin and political beliefs.

Remote Work

No

Employment Type

Full‑time

Key Skills

• Environmental Consultancy
• MAC
• Inventory Control
• Access Control System
• Customer Service
• B2C

Vacancy

1