Senior Cleaning Operations Manager

Salisbury Group; Greater London; On-site; GBP 58,000; Full time

Job summary

A leading facilities management company in Greater London is seeking a Senior Operations Manager. The role involves leading daytime cleaning operations, ensuring compliance and customer satisfaction. Responsibilities include managing teams, conducting audits, and implementing continuous improvement initiatives. Suitable candidates will have experience in operations management within cleaning or facilities management and possess strong leadership and communication skills. This position offers a competitive salary and a vibrant work culture.

Qualifications

• Proven experience in senior operations management within cleaning or facilities management.
• Strong team leadership and staff development skills.
• Experience conducting audits and implementing quality control measures.

Responsibilities

• Oversee cleaning operations during the 6 AM – 3 PM shift, ensuring efficiency and quality.
• Lead and manage a team of supervisors and managers, providing direction and training.
• Conduct regular audits and quality checks, addressing any service gaps.

Skills

Leadership

Strategic Planning

Problem Solving

Quality Assurance

Communication

Job description

About The Role

Location: London | Salary: £58,000 per annum | Hours: Monday to Friday, 08:00 to 17:00, with flexibility for evenings and weekends.

Atlas is looking for a Senior Operations Manager to lead and oversee the daytime cleaning operations at a prestigious client site. This role is responsible for ensuring operational efficiency, maintaining the highest cleaning standards, and fostering a strong culture of compliance and customer satisfaction.

As the second-in-command for daytime operations, the role requires strong leadership, strategic planning, and a focus on continuous improvement to drive exceptional service delivery.

Key Responsibilities

• Oversee all cleaning operations during the 6 AM – 3 PM shift, ensuring efficiency and quality.
• Lead and manage a team of supervisors and managers, providing direction, training, and performance feedback.
• Conduct regular audits and quality checks, addressing any service gaps.
• Ensure full compliance with health and safety regulations, including the proper use of cleaning chemicals and equipment.
• Drive continuous improvement initiatives, working with senior leadership to implement best practices.
• Foster strong customer relationships, responding promptly to requests and concerns.
• Maintain clear and effective communication with the Account Director and other stakeholders to ensure seamless coordination.
• Proactively identify and resolve operational challenges, minimizing service disruptions.
• Provide regular performance reports, offering insights on staffing, quality control, and customer feedback.

About You

We are looking for a strategic and hands‑on leader with a background in cleaning operations, facilities management, or a related field. If you thrive in a fast‑paced environment and excel at team leadership, problem‑solving, and quality assurance, we encourage you to apply.

Qualifications and Attributes

• Proven experience in senior operations management within cleaning or facilities management.
• Strong team leadership and staff development skills.
• Experience conducting audits and implementing quality control measures.
• Knowledge of health and safety compliance within a cleaning environment.
• Ability to identify operational efficiencies and drive process improvements.
• Strong communication and stakeholder management skills.
• Results‑driven approach with a focus on service excellence.

About The Company

Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, Atlas is one of the fastest‑growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies. Our success is built on passion, commitment and a collaborative culture.

To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values. For those committed to living them alongside us, there is no better place to work.

Equal Opportunities Employer

Atlas commits to be an Equal Opportunities Employer and strives to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be justified because of a protected characteristic.