Senior Claims Team Leader & Performance Coach

Ad Warrior Ltd; Hull and East Yorkshire; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading claims management firm in Hull is seeking a Senior Team Leader to provide critical leadership in the Claims Department. Responsibilities include managing Team Leaders, overseeing departmental performance, and ensuring compliance with FCA regulations. The ideal candidate will have proven leadership experience, strong analytical skills, and a customer-centric mindset. This full-time position offers competitive salary and comprehensive employee benefits.

Benefits

Employee health and wellbeing benefits

21 days annual leave plus bank holidays

Additional birthday holiday

Holiday purchase scheme

Free on-site parking

Monthly free food days

Qualifications

• Proven leadership experience in claims or a regulated environment.
• Strong performance management and coaching capabilities.
• Ability to drive improvement through data analysis.

Responsibilities

• Manage Team Leaders and conduct performance evaluations.
• Oversee departmental performance against KPIs.
• Conduct leadership-level audits and ensure compliance.

Skills

Leadership experience

Performance management

Analytical skills

Customer-centric mindset

IT skills (Microsoft Office)

Tools

Microsoft Office (Outlook, Excel, Power BI)

Job description

A leading claims management firm in Hull is seeking a Senior Team Leader to provide critical leadership in the Claims Department. Responsibilities include managing Team Leaders, overseeing departmental performance, and ensuring compliance with FCA regulations. The ideal candidate will have proven leadership experience, strong analytical skills, and a customer-centric mindset. This full-time position offers competitive salary and comprehensive employee benefits.