Senior Claims Manager

NHS Resolution; Leeds; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A healthcare organization is seeking a Senior Claims Manager in Leeds to manage complex clinical negligence claims. This role involves leading claims from start to finish, ensuring compliance with legal standards, and maintaining high customer service quality. Candidates should have significant claims management experience and relevant qualifications. The position offers various working options, supporting the professional growth of team members and working towards the aim of delivering excellent patient care. The closing date for applications is January 18, 2026.

Qualifications

• Extensive experience of handling clinical negligence claims to a successful conclusion.
• Detailed knowledge of current law relating to clinical negligence claims.
• Ability to plan and organise complex activities within a claims environment.

Responsibilities

• Managing a caseload of complex or high value claims on behalf of Trusts.
• Working closely with claims colleagues to ensure fair resolution.
• Promoting high quality standards of case handling to deliver KPIs.

Skills

Claims management expertise

Excellent communication skills

Planning and organization

Education

Degree level or equivalent

Recognised post graduate qualification or equivalent

Insurance, legal, clinical, and/or medical qualification

Job description

The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.Having experienced claims managers as part of our workforce is key to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.

Main duties of the job

We are recruiting for Senior Claims Managers with clinical negligence claims handling experience to join us and support our main aim by proactively managing claims from commencement to conclusion on behalf of Members and Beneficiaries of the indemnity schemes that we are responsible for as an NHS arms length body.

About us

We are NHS Resolution, an arms length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.

Job responsibilities

The opportunity

We are recruiting for Senior Claims Managers with clinical negligence claims handling experience to join us and support our main aim by proactively managing claims from commencement to conclusion on behalf of Members and Beneficiaries of the indemnity schemes that we are responsible for as an NHS arm’s length body.

What you’ll be doing

• Managing a caseload of complex or high value claims on behalf of Trusts, GPs, and NHS England, ensuring successful handling and resolution.
• Working closely with claims function colleagues to deliver our strategic aims of fair resolution whilst ensuring lessons learnt are fed into wider NHS safety systems to improve standards of patient care.
• In conjunction with Technical Leader colleagues promoting the delivery of high technical performance of the team whilst maintaining exemplary customer service.
• Promoting high quality standards of case handling to deliver Key Performance Indicators (KPIs) across the team which consistently meet or exceed designated audit requirements.
• Supporting the technical development of team members in collaboration with the Operational and Technical Leads, contributing to their career progression.

What we’re looking for

• Extensive experience of handling clinical negligence claims to a successful conclusion and experience of successfully managing a complex and or high value caseload while successfully achieving set targets
• Detailed knowledge and understanding of the application of current law relating to clinical negligence claims
• Demonstrable evidence of the ability to plan and organise a broad range of complex activities within a claims environment
• Excellent communication skills, including composing complex correspondence and legal documentation
• Experience of planning, designing and delivering training to share expert knowledge with claims colleagues
• The ability to explain highly complex issues to internal and external stakeholders and overcome any barriers to understanding
• Understanding of NHS Resolution strategic objectives, philosophy and PEER values

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

Additional information

Closing date: 18 January 2026

Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements.

If you use AI to assist with any part of your application, please clearly indicate where it was used.

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Person Specification

Qualifications

• Degree level or equivalent
• Recognised post graduate qualification or equivalent
• skills and experience
• Insurance, legal, clinical, and/or medical qualification

Experience

• Managing a caseload of complex or high value claims on behalf of Trusts, GPs, and NHS England, ensuring successful handling and resolution.
• Working closely with claims function colleagues to deliver our strategic aims of fair resolution whilst ensuring lessons learnt are fed into wider NHS safety systems to improve standards of patient care.
• In conjunction with Technical Leader colleagues promoting the delivery of high technical performance of the team whilst maintaining exemplary customer service.
• Promoting high quality standards of case handling to deliver Key Performance Indicators (KPIs) across the team which consistently meet or exceed designated audit requirements.
• Supporting the technical development of team members in collaboration with the Operational and Technical Leads, contributing to their career progression.
• Please refer to the Job & Person Specification for more information when applying via our careers pages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Home or remote working