Senior Claims Handler

Acorn Insurance; Greater London; Hybrid; GBP 27,000 - 39,000; Full time

Job summary

An insurance company is seeking a Senior Claims Handler to manage a portfolio of Fleet and Specialist products in motor claims. The role involves validating claims, assessing liabilities, and ensuring an exceptional level of service. Location options include Liverpool or Sevenoaks and offers hybrid working. The position features a salary range of £27,651 to £38,160 plus a £2,000 annual bonus potential, backed by comprehensive training and support for career development.

Benefits

35 days’ holiday

24/7 mental health support

Recognition awards

Flexible benefits

Social events

Qualifications

• Significant PI and/or credit hire claims experience is essential.
• Strong organization skills with the ability to prioritize tasks.
• Motivated self-starter with the ability to use own initiative.

Responsibilities

• Validate all claims for indemnity and fraud.
• Assess liability and communicate our decision.
• Proactively manage a portfolio of claims from start to settlement.

Skills

Persuasive communication

Self-starter initiative

Teamwork

Strong organization skills

Analytical decision making

Credit hire claims experience

Personal Injury claims experience

Job description

Role

Senior Claims Handler

Location

Liverpool or Sevenoaks with hybrid working

Salary

Between £27,651 and £38,160 DOE plus £2000 annual bonus potential achieved quarterly

Job Type

Full Time, Permanent

Working Hours

Monday to Friday 9:00am - 5:30pm, 37.5 hours per week

Overview

We are currently recruiting a Senior Claims Handler to join the Fleet and Specialist product team. This individual will be pro‑actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third‑party Personal Injury claims (Portal and Non‑Portal). You will be providing an exceptional level of service and relationship management to our Fleet customers.

Responsibilities

• Validate all claims for indemnity and fraud.
• Assess liability including communication of our decision.
• Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
• Accurate quantum assessment of claims presented using the relevant tools available to assist.
• Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist in‑house motor engineers.
• Ensure indemnity spend is minimized by commercial decision making.
• Proactive diary management to monitor and progress cases.
• Application and investigation to ensure accurate reserves in line with company guidelines.
• Accountability for own performance against set objectives.
• Adherence to best practice and key strategies.
• Effective file and portfolio management.
• Assist with coaching and mentoring of less experienced handlers.
• Any other ad‑hoc task as the needs of the business dictate.

Qualifications

• Persuasive, strong and confident communicator with the ability to relationship manage.
• Ability to use own initiative to explore all options to achieve the best outcome for the business.
• Motivated self‑starter.
• Ability to work as part of a team.
• Ability to work in a culture of openness, trust, and respect.
• Strong organisation skills with the ability to prioritise tasks.
• Ability to fact find and analyse information to result in accurate decision making.
• Significant PI and / or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre‑Action Protocol, Civil Procedure Rules & hourly rate costs.
• Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots - and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

Benefits

• 35 days’ holiday (including bank holidays) with additional buy/sell options.
• 24 / 7 mental health support & free counselling available.
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform.
• Hybrid working options to support work‑life balance and individual needs.
• Recognition awards, social events & more.

Our Commitment to our colleagues

• Mindful Employer - championing mental health and wellbeing.
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities.
• Menopause Friendly accredited - supporting every stage of life.
• Armed Forces Covenant signatory - honouring those who serve.
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture.
• Best Place to Work for Development – proud to be investing in people’s future.
• Best Place to Work for Women – breaking down barriers to women’s career progression.

A Few Things to Know Before You Apply

Checks & Clearances: All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we’re not able to offer visa sponsorship.

Please click APPLY to submit your CV for this role.

• Candidates with experience or relevant job titles of: Insurance Claims Executive, Claims Account Manager, Senior Claims Handler, Senior Customer Claims Handler, Senior Claims Assistant may all be considered.