Senior Change Manager

Netcompany; Leeds; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services firm is seeking a Change Manager in Leeds to oversee the Change Management processes and enhance service improvement. Responsibilities include managing change submissions, conducting reviews, and reporting to internal and client teams. The ideal candidate has experience in an Enterprise environment, excellent communication skills, and ITIL certification. The role requires UK-based travel and offers substantial career development through the Netcompany Academy.

Benefits

25 days holiday

Private Medical Health care

Pension contribution

Professional certifications support

Retail discounts

Access to Employee Resource Groups

Qualifications

• Previous Change Management experience in an Enterprise environment.
• Self-motivated with a positive 'can-do' attitude.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Effectively manage the end-to-end change lifecycle.
• Act as the central point for change submissions.
• Conduct post-implementation reviews.

Skills

Change Management experience

ITIL Foundation level certification

Excellent communication skills

Attention to detail

Experience with ServiceNow

Education

ITIL Foundation certification

Tools

ServiceNow

Job description

Our Service Management Practice delivers infrastructure support services to several clients across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates the opportunity for significant recognition exposure to the latest services and technologies and career development across multiple business areas.

Our Change Managers are typically responsible for the facilitation and governance of the Change Management processes including the analysis, QA and management of change requests within the Service Management toolsets.

The team is consistently looking to review and evolve current ways of working. This is a great opportunity to contribute and help drive change in the way the function operates, ensuring best practice processes are adopted and service management tooling fits the teams requirements.

The role is primarily Leeds based; however our Change Managers are expected to work at client locations as and when required.

Key Responsibilities

• Effectively manage the end-to-end change lifecycle and identify and document continual improvements.
• Act as the central point for change submissions and day-to-day management of change requests.
• Arrange chair record and distribute change details and minutes from the weekly Technical Review Change Advisory Board (CAB) and Emergency CAB meetings.
• Identification and allocation of relevant change approvals.
• Conduct and verify post-implementation reviews investigating issues arising out of change implementation.
• Report change to both internal and customer management teams.
• Produce Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes.
• Participate in internal & customer end-to-end user groups to improve the efficiency of future deliveries and business processes.
• Drive continuous improvements to the quality and efficiency of the change management process.
• Ensure operational teams adhere to our quality standards within the IT Service Management toolsets.
• Produce customer communication for system changes.
• Provide comprehensive daily, weekly and monthly reporting for Change Management.
• Document and own the Change Management processes.
• Manage stakeholder relationships and collaborate with clients and suppliers.
• Engage with suppliers within a SIAM environment, liaising with other Netcompany business units and support services.
• Support Service Improvement in transitioning IT Services to an ITIL 4 compliant and ISO20000 accredited service.
• Provide input into the monthly reporting pack for Change Management.

Qualifications

• Previous Change Management experience in an Enterprise environment.
• Delivery-focused with a positive ‘can‑do’ attitude.
• Self‑motivation, flexibility, initiative and integrity to ensure confident delivery with minimal intervention.
• During business‑as‑usual periods, actively initiate and pursue service improvement tasks.
• Experience of differing support models and ability to appraise them against SLAs/KPIs.
• Excellent oral and written communication skills for clear service status updates.
• Ability to produce clear and concise written reports and information.
• Experience working in a multi‑provider environment is advantageous.
• Strong attention to detail and ability to manage many tasks in parallel.
• ITIL Foundation level certification is highly desirable.
• Excellent understanding of Service Management practices.
• Experience in a fast‑paced, multi‑supplier ITIL‑aligned environment with a passion for Customer Service and Continual Service Improvement.
• Proficient use of ticketing toolsets including ServiceNow for effective Change Management.
• BPSS or eligible for clearance.

Additional Information – Netcompany Academy

Through our Netcompany Academy we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities and fine‑tune your strategic acumen. As you progress through the content, you’ll naturally take on more responsibility and network with your peers.

Essentials

• Must be willing to do UK‑based travel for projects.
• Must have the right to work in the UK.
• Must be able to attain a UK Security Clearance.

Benefits Include

• 25 days holiday.
• Private Medical Health care via Vitality.
• Pension contribution & Life Assurance.
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well‑being services.
• Access to our Employee Resource Groups; our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn and support one another.

Company Information

Join Netcompany where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees Choice Awards for 2024. At Netcompany we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe’s most accomplished IT companies we have expanded our headcount globally to 7,400 employees and have offices in the UK, Denmark, Norway, Poland, Holland and Vietnam.

Netcompany is committed to providing an inclusive and barrier‑free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme, which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt‑in, so please let us know if you wish your application to be considered under this scheme.

If you need any reasonable adjustments or extra support during the recruitment process, please contact us at [email protected].

Remote Work: No

Employment Type: Full-time

Key Skills: Land Survey, C#, C++, Civil Engineering, Lab Technology

Experience: years

Vacancy: 1