Senior Change Manager

QBE Europe; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global insurance firm is seeking a Senior Change Manager to lead transformative change initiatives across its technology landscape. This role will drive the design and implementation of change strategies, influence stakeholders, and enhance adoption of new processes, especially regarding data and AI. Ideal candidates will have experience in complex change management and agile methodologies. Join a forward-thinking team and help shape the future of technology and transformation while having opportunities for flexible working arrangements.

Qualifications

• Proven track record in leading complex change management initiatives across global organizations.
• Strong background in driving delivery of AI products and solutions.
• Expertise in agile methodologies with experience delivering change programs.

Responsibilities

• Lead and implement change management strategies for transformation programs.
• Develop compelling communications for organisational change initiatives.
• Drive stakeholder engagement for data and AI transformation projects.

Skills

Change Management

Stakeholder Management

Communication

Critical Thinking

Agile Methodologies

Delivery Management

Job description

Primary Details

Time Type: Full time Worker Type: Employee

Role Highlights

• Location: Sydney or London
• Type: Permanent, full time
• Join QBE and help shape the future of technology and transformation.
• Hybrid role, Happy to talk flexible working

Please note: This role can be based in Sydney or London.

We are recruiting across multiple locations and will consider candidates based in any of these regions. Relocation is not offered as part of this process—if successful, you will be hired in your current location.

Kindly indicate your current location clearly in your application.

The opportunity

We have the opportunity for a Senior Change Manager to play a pivotal role in driving transformation across QBE’s global technology and operations landscape. You’ll lead the design and delivery of change strategies for high-impact programs that enable QBE’s vision to become the most consistent and innovative risk partner.

This is a strategic role where you’ll influence senior stakeholders, embed new ways of working, and ensure successful adoption of initiatives that span data, AI, and enterprise technology.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Lead and implement change management strategies for enterprise-wide transformation programs
• Driver
• Develop compelling communications and content for organisational change initiatives
• Drive stakeholder engagement and onboarding for data and AI transformation projects
• Design and deliver training programs to support adoption of new processes and policies
• Assess change impacts, manage risks, and ensure compliance with global standards
• Mentor and support team members to achieve business objectives
• Continuously improve change methodologies and leverage technology to enhance engagement

About you

• Proven track record in leading complex change management initiatives across global organizations
• Strong background in driving delivery of AI products and solutions into large complex organisations
• Expertise in agile methodologies with experience delivering change programs across multiple countries
• Ability to leverage data and insights to build persuasive business cases and demonstrate return on investment
• Skilled at using technology to drive engagement and accelerate adoption of change
• Exceptional stakeholder management and communication skills, with people leadership experience preferred

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

As this role is part of a global team we are open to candidates based in Sydney, Australia and London, United Kingdom. For further information on the benefits available in each region, please visit our careers website - Careers | QBE Insurance Group

Rewards & Recognition

We are proud to be recognised for creating an inclusive and diverse workforce, which includes:

• Bloomberg Gender Equality Index 2018 – 2023 (global)
• Equileap Top 100 for Gender Equality (global)
• Stonewall 2022 Workplace Equity Index (QBE Europe)
• Gold Employer status for 2019, 2020 & 2021 by the Australian Workplace Equality Index (QBE Australia Pacific)

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [e-mail].

Skills

Change Management, Coaching for success, Communication, Critical Thinking, Delivery Management, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Negotiation, Presenting with Impact, Process Improvements, Stakeholder Management, Strategic Communication Planning, Waterfall Model Application

Close Date: 11/01/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.