Senior Business Travel Consultant - Birmingham

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global travel management company seeks a Senior Business Travel Consultant in Birmingham. In this role, you will provide exceptional service to clients, build commercial value, and strengthen the brand. The ideal candidate has experience in the travel industry, can create complex travel arrangements, and possesses excellent communication skills. Join us to help clients deliver the perfect trip and grow your career in a dynamic environment.

Qualifications

• Experience in the travel industry or customer service centre.
• Ability to create international travel arrangements.
• Understanding of travel requirements like visas and passports.
• Fluent in English, both written and verbal.
• Customer-focused and service-oriented.

Responsibilities

• Delight the traveller/travel arranger.
• Build CWT's commercial value by selling products.
• Strengthen the CWT brand through exceptional service.

Skills

Customer service

Commercial awareness

Problem-solving

Communication skills

Multicultural sensitivity

Technology proficiency

Tools

GDS

Job description

Job Description - Senior Business Travel Consultant - Birmingham (170005W4)

Senior Business Travel Consultant - Birmingham - 170005W4

Join our team as a Senior Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to “Deliver the Perfect Trip”. You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you!

"CWT keeps on creating innovative ways to provide excellent service and maintain its high standards."

My Journey, My CWT

Requirements:

• You delight the traveller/travel arranger
  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
  • Connect with the caller to build trust and credibility even if the person is unknown.
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation.
• You build CWT’s commercial value
  • Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
  • Remain current on value we provide to each customer.
  • Adapt and change as requirements of the business change.
• You strengthen the CWT brand
  • Represent the CWT brand in how you work on a day-to-day basis.
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
  • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special.

At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.

Qualifications

• Experience in the travel industry in a similar position or in a customer service centre
• Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
• Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements
• Excellent communication skills and follow through required to advise clients of those requirements
• Ability to handle multi-cultural sometimes multi-lingual clientele
• English fluent: written and verbal
• Knowledge of GDS
• Superior written and verbal communication skills (in person and on phone)
• Customer focused and service oriented
• Results-driven
• Adaptable and motivated to learn
• Influence and diplomacy
• Proficiency in technology to research options and to complete process requirements

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us