Senior Business & Data Analyst — Backup Migration & Customer Journeys

Lloyds Banking Group; Manchester; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A major financial services institution in Manchester seeks a Senior Business & Data Analyst to lead customer journey mapping and data analysis for their Backup & Recovery Lab. The role involves coordinating cross-functional teams and driving process improvements, with a focus on transitioning from legacy systems to new solutions. Proficiency in data analytics and customer journey design is essential, along with strong stakeholder management skills. The position also offers a hybrid work model, promoting inclusivity and diversity.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

30 days holiday, plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Demonstrable experience handling technical complexities around migration and legacy platform replacements.
• Experience in customer journey design and data analysis techniques.
• Strong communication and stakeholder management skills.

Responsibilities

• Design and map end-to-end customer journeys, integrating insights.
• Evaluate journey effectiveness from both customer and business perspectives.
• Coordinate across teams and manage complex stakeholder relationships.

Skills

Customer journey design

Process mapping

Data analysis

Stakeholder management

Problem-solving

Tools

Excel

SQL

Jira

Confluence

Job description

A major financial services institution in Manchester seeks a Senior Business & Data Analyst to lead customer journey mapping and data analysis for their Backup & Recovery Lab. The role involves coordinating cross-functional teams and driving process improvements, with a focus on transitioning from legacy systems to new solutions. Proficiency in data analytics and customer journey design is essential, along with strong stakeholder management skills. The position also offers a hybrid work model, promoting inclusivity and diversity.