Senior Business Analyst (CRM / Salesforce)

Red King Resourcing; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent consulting firm in London is urgently seeking an experienced Senior Business Analyst for a contract role focusing on Salesforce and CRM solutions. The ideal candidate will have a background in Higher Education or Public Sector, strong skills in stakeholder engagement, and hands-on experience with Salesforce. Responsibilities include leading business analysis activities, documenting requirements, and supporting cloud transformation initiatives. This position allows for a hybrid working pattern, with two days per week in the office.

Qualifications

• Proven experience as a Senior Business Analyst.
• Background in Higher Education or Public Sector strongly preferred.
• Strong hands-on experience with Salesforce.

Responsibilities

• Lead business analysis activities across CRM and cloud transformation workstreams.
• Gather, validate, and document business requirements.
• Identify opportunities for improvement in existing processes.

Skills

Stakeholder engagement

Salesforce

CRM systems

Business analysis

Process improvement

Cloud transformation

Communication skills

Job description

Senior Business Analyst (Contract) - Salesforce / CRM

My Client is urgently recruiting for an experienced Senior Business Analyst to support a major CRM and digital transformation programme. The successful candidate will work closely with stakeholders across the organisation to analyse business needs, map processes, define requirements, and support the delivery of Salesforce and cloud-based solutions.

This role is ideal for someone with strong Higher Education or Public Sector experience who can confidently operate in complex, multi-stakeholder environments.

Key Responsibilities

• Lead business analysis activities across CRM, sales, and cloud transformation workstreams.
• Engage with senior stakeholders to gather, validate, and document business requirements.
• Analyse existing processes and workflows, identifying opportunities for improvement.
• Translate business needs into clear user stories, acceptance criteria, and functional specifications.
• Work closely with technical teams to ensure Salesforce solutions align with business objectives.
• Support testing, user adoption, and change management.
• Produce high-quality documentation including process maps, data models, and project artefacts.

Essential Skills & Experience

• Proven experience as a Senior Business Analyst.
• Background in Higher Education or Public Sector strongly preferred.
• Strong hands‑on experience with Salesforce (Sales Cloud, CRM, or related modules).
• Deep understanding of CRM systems and associated business processes.
• Experience working on cloud-based transformation programmes.
• Excellent stakeholder engagement and communication skills.
• Ability to work in a hybrid environment, collaborating effectively with on‑site and remote teams.

Working Pattern

• 2 days per week in the office
• Thursday is the anchor day (team collaboration day)

Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client.