Senior Business Analyst – Billing & Customer Experience Lead

Sky Ireland Limited; Livingston; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading telecommunications company is seeking a Senior Business Analyst to join their Billing Delivery Change team. In this role, you will lead analysis for various projects, mentor analysts, and build strong stakeholder relationships. Ideal candidates will have proven business analysis experience and strong problem-solving skills. The company offers a great range of rewards including private healthcare and a generous pension package, along with a lively workplace in Livingston.

Benefits

Sky Q package

Generous pension package

Private healthcare

Discounted mobile and broadband

Onsite gym and subsidized canteen

Qualifications

• Proven experience across various project sizes and lifecycles.
• Ability to mentor and support project delivery.
• Adaptable to different methodologies (waterfall, agile).

Responsibilities

• Lead analysis for projects/programmes from a Billing perspective.
• Coach and mentor analysts, sharing knowledge.
• Deliver quality analysis artifacts and ensure stakeholder needs are represented.

Skills

Business analysis experience

Stakeholder management

Analytical and problem-solving skills

Communication skills

Job description

A leading telecommunications company is seeking a Senior Business Analyst to join their Billing Delivery Change team. In this role, you will lead analysis for various projects, mentor analysts, and build strong stakeholder relationships. Ideal candidates will have proven business analysis experience and strong problem-solving skills. The company offers a great range of rewards including private healthcare and a generous pension package, along with a lively workplace in Livingston.