Senior Business Analyst

Morson Edge; Warwick; Hybrid; GBP 55,000 - 90,000; Full time

Job summary

A fast-growing consultancy in the United Kingdom is seeking a Senior Business Analyst to support digital product implementations. This hybrid role involves collaborating with customers to improve processes, delivering training, and ensuring effective product deployment. The ideal candidate will have strong experience in process mapping and service design, along with excellent communication skills. Join a dynamic team at an exciting stage of growth while developing your career in an innovative environment.

Qualifications

• Strong experience in process mapping and service design.
• Proven track record supporting change initiatives.
• High confidence working with digital platforms.

Responsibilities

• Support business growth by working with customers on digital product implementations.
• Document current-state processes and design future-state processes.
• Deliver change management activities, including training and post-implementation support.

Skills

Process mapping

Service design

Digital platforms

Customer-facing roles

Effective communication

Agile methodologies

Tools

Jira

Confluence

Slack

Job description

• Job title: Senior Business Analyst
• Location: Warwick (hybrid working - 2 days in the office so candidates who are commutable within Warwickshire are preferred)
• Salary: £55,000 - £90,000 DOE + benefits

A fast-growing consultancy and digital product specialist is seeking a Senior Business Analyst to join its expanding team. This is a newly created role, offering the opportunity to join the organisation at an exciting stage of growth and play a key role in delivering digital products to customers.

This position offers strong scope for professional development within a collaborative, delivery-focused environment.

the Role

You will support the continued growth of the business by working directly with customers and the Product Deployment team to deliver successful digital product implementations. The role involves understanding existing client processes and systems, designing future-state processes, and mapping how digital products can be Embedded into day-to-day operations to improve performance and deliver measurable value.

You will build deep knowledge of the organisation's digital products, support training delivery, provide post-implementation support, and ensure clear communication and proactive management throughout the deployment life cycle.

Key Responsibilities

• Process Capture & Design: Document current-state processes and design future-state processes and accountabilities, ensuring digital products are deployed to meet customer requirements.
• Change Management: Deliver change and adoption activities, including training and post-implementation support, to embed new systems and ways of working.
• Product Deployment & UAT: Work closely with Product and Engineering teams to gather requirements, develop user stories, plan and execute UAT, and ensure deployments meet customer needs.
• Client Liaison: Act as a primary point of contact for customers during deployment, managing issues, updates, and ongoing communications.
• Cross-functional Engagement: Collaborate with product managers, developers, architects, QA, and project managers to resolve issues and ensure smooth handovers.
• Collaboration & Innovation: Contribute insights to the development of new products and services by working alongside product teams and subject matter experts.
• Continuous Improvement: Identify and drive opportunities to improve service delivery, operational efficiency, and customer experience.
• Reporting: Produce clear reporting on performance, incidents, and trends for internal stakeholders and customers.

Skills & Experience

• Strong experience in process mapping and service design, integrating digital products into end-to-end business processes.
• Proven track record supporting or delivering change initiatives with a focus on practical, adoptable outcomes.
• High confidence working with digital platforms to improve business performance.
• Proactive and collaborative, comfortable working across customers, delivery teams, and technical stakeholders.
• Experience in customer-facing roles, with a strong focus on understanding user needs.
• Clear and effective communicator, able to translate complex topics for varied audiences.
• Resilient and organised, able to manage multiple priorities in fast-paced environments.
• Thrives in agile, hands‑on delivery teams.

Desirable Experience

• Use of delivery tools such as Jira, Confluence, Slack, or similar.
• Experience working with agile methodologies, user stories, and acceptance criteria.
• Exposure to integration‑led deliveries (APIs, data flows, third‑party systems).
• Understanding of release management, environments, and CI/CD concepts.
• Experience in enterprise or regulated environments.
• Background in fast‑growth or product‑led organisations.
• Experience supporting digital product deployment or transformation initiatives.

If this sounds like you, please hit the apply button!