Senior Business Analyst

Government Recruitment Service; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A public sector agency is seeking a Senior Business Analyst to support digital innovation and deliver solutions utilizing data science and AI. You will manage stakeholder relationships, lead Agile projects, and define user requirements to ensure effective solutions. The ideal candidate has experience in business analysis, a passion for innovation, and strong collaborative skills, contributing to the agency's mission to drive impactful change in operations while supporting colleagues in their professional growth.

Qualifications

• Experience in business analysis with a focus on digital innovation.
• Ability to manage stakeholder relationships effectively.
• Proven track record of leading projects in an Agile environment.

Responsibilities

• Own and manage stakeholder relationships at varying levels of seniority.
• Work in an Agile way and utilize project management tools.
• Identify problems and opportunities through analysis.
• Define user requirements and lead solution design.

Skills

Drive to innovate and improve

Collaboration across boundaries

Enthusiasm for positive change

Tenacity and pragmatism

Tools

Project management tools

Agile methodologies

Job description

The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world‑leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

Role Overview

Innovation is crucial to VOA. It shapes how the Agency can continue to deliver world‑class valuations, provide an excellent customer experience, and be a great place to work. You will be joining at an exciting time to help the Agency utilise its data to deliver more. Our unit has a focus on learning & development and exploring emerging opportunities. We have an open transparent culture based on collective responsibility and accountability, where all teams are focused on delivering practical solutions with a demonstrable benefit for the Agency and its customers. We support each other, we help each other, and we learn from each other.

This role sits within the Project Management team of the Data Science and Artificial Intelligence for Operations unit, a diverse multi‑disciplinary team at the centre of VOA’ Digital Transformation supporting operational teams across the business to tackle real operational problems with a measurable impact. We have bold plans to unlock the value of data in the Valuation Office Agency, and you will be at the heart of this, contributing to the team’s vision of finding practical solutions to solve operational problems utilising data science, artificial intelligence and the Power Platform.

The Project Management team is responsible for facilitating the innovation process within the unit together with technical experts, from generating ideas to piloting them, validating the impact and scaling up and monitoring successful solutions.

As a Senior Business Analyst, you’ll be supporting the Lead Project Manager in understanding user and business needs to define problem statements and user requirements, lead conversations with technical experts to analyse potential solution designs to form recommendations and work with stakeholders to validate and monitor benefits realisation.

We want to hear from people who:

• Have a drive to innovate and improve.
• Thrive in collaborative environments and enjoy working across boundaries to achieve a common goal.
• Have enthusiasm for what they do and want to make positive change.
• Actively support their team and help them develop and grow.
• Demonstrate the tenacity and pragmatism needed to see things through to completion.

“I am passionate and excited to see the difference our unit can make through digital innovation with data science, AI and Power Platform. I want us to help operational staff focus their efforts in high‑value activities, and to work together with them to innovate new, better ways of working. If you have the enthusiasm for automation and problem solving, business analysis and technology, and their role in supporting impactful change, I want to hear from you. As we are building a new delivery model for data and digital innovation, this will be an excellent opportunity for you to make your mark and have excellent learning opportunities for your skills development and future career prospects.” Emmi Yla‑Pynnonen, Head of Data Science and AI Enablement

Key responsibilities

• Own and manage stakeholder relationships at varying levels of seniority with technical and non‑technical audiences.
• Work in an Agile way, utilise project management tools to lead projects and help the team to manage the best approach.
• Use analysis to identify problems and opportunities, provide recommendations to ensure the proposed solution aligns with the business and user requirements.
• Lead in defining user requirements, provide insight on the approach to solutions and recommend how this can meet business and user needs.
• Lead on solution design and manage the outcomes.
• Apply methods and tools to ensure successful change with measurable benefits, lead the team to implementation and provide acceptance criteria to validate the solutions.
• Lead on the identification of IT system capabilities, use analysis to identify gaps and implement changes alongside digital and analytical professionals.