Senior Billing Analyst

Robert Walters; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading food logistics provider in Greater London is seeking a Senior Order to Cash Billing Analyst to ensure accurate billing and compliance with financial regulations. The successful candidate will have strong Excel and SAP skills, manage complex billing processes, and deliver excellent customer service. This role offers competitive benefits, including annual leave and a pension scheme. If you’re looking for a rewarding opportunity in a dynamic environment, apply now to join this successful team.

Benefits

Competitive holiday entitlement

Pension scheme with employer contribution

Life Assurance

Employee Assistance Programme

Eye Care Vouchers

Employee recognition awards

Retailer discounts

Qualifications

• Experience with Excel for data analysis.
• Knowledge of SAP systems.
• Understanding of UK and EU tax regulations.

Responsibilities

• Manage billing documents and ensure timely delivery.
• Reconcile data from external systems.
• Provide excellent customer service during query resolution.

Skills

Excel (Pivot, Filter, VLOOKUP)

SAP (ECC6 or S/4)

Outlook and Word

Basic PowerPoint presentations

UK and EU tax scenarios

Job description

Culina Group is a market-leading ambient and chilled food and drink third party logistics specialist. We provide warehouse and distribution alongside fresh, food manufacturing, co‑packing and bonded divisions, working in partnership with some of the biggest household names in the food and drink sector.

With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland.

Job Description

As a Senior Order to Cash Billing Analyst, you will be responsible for the timely and accurate generation of billing documents, ensuring they are sent promptly to customers to facilitate swift conversion of debt into cash. You will support the overall efficiency of the order‑to‑cash function which involves leveraging bespoke systems to assess and rate customer activity prior to billing, ensuring accuracy, compliance, and optimal cash flow.

You will play a key role in coaching and guiding the billing analysts through non‑standard processes and escalations to ensure an effective outcome.

You will always provide an excellent level of customer service to both your internal and external stakeholders offering clear and accurate communication throughout the query resolution process.

Key Duties

• Generate orders and billing (invoice / credit) for complex and high‑value customers via S/4HANA SD, both manually and via templates.
• Manage and reconcile interfaces from external systems to AR ledgers (Boomi).
• Coordinate with entities to agree order data timelines allowing for timely billing creation.
• Send invoices / credits to customers in a timely manner.
• Pro‑actively resolve billing queries liaising with BU entities and Collections to fix issues.
• Support internal and external audits by providing necessary documentation.
• Ensure compliance with VAT and other relevant financial regulations.
• Clear communication to senior stakeholders and customers in a confident manner.
• Ability to present to superiors as well as non‑AR colleagues (IT Helpdesk, Wider Business).
• Use previous experience & judgement when responding to customers and internal escalations professionally and promptly.
• Share any learning and support peers, specifically working with risk, collections, customer services, transport, site / depots and commercial teams to resolve issues.
• Support analysts with non‑standard processes or escalations.
• Demonstrate flexibility in transitioning between sub‑teams as needed.
• Proactively seek the opportunity for new and existing process improvements as well as review those suggested by others and lead implementation where appropriate.
• Take appropriate corrective action and identify, recommend solutions to any errors or mistakes.

Qualifications

• Working knowledge of Excel and the ability to perform basic data analysis (Pivot, Filter, VLOOKUP).
• Working knowledge of Outlook and Word, ability to produce basic PowerPoint presentations.
• Working knowledge of SAP (ECC6 or S/4) or equivalent ERP system (basic report running, basic understanding of standard error messages).
• Good literacy and numeracy skills to be demonstrated with a willingness to learn and improve mindset.
• Working knowledge of UK domestic as well as EU + RoW tax scenarios and their impact on invoicing.

Benefits

• Annual Leave: Competitive holiday entitlement of 24 days plus 8 bank holidays.
• Pension scheme: 4% employee and 4% employer contribution.
• Life Assurance: 2x your annual salary.
• Wellness: Employee Assistance Programme with 24/7 counselling and legal information.
• Eye Care Vouchers: Free eye tests and discount on prescription glasses.
• Reward & Recognition: Employee of the month/year, special recognition, long service awards.
• Everyday discounts: Access to over 50 retailer discounts through the benefit platform.

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!