Senior Banking Customer Advocate & Solutions Specialist

Placeholder Commercial Real Estate Platform; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial institution in the City of Westminster is seeking individuals for a full-time permanent role in the Personal Banking department. The position entails answering customer queries about various banking products, providing back office support, and maintaining call logs. Key qualifications include a degree, prior customer service experience, and excellent communication skills. Employees benefit from a comprehensive package including complimentary lunch and retail discounts, emphasizing a commitment to continuous learning and development.

Benefits

Complimentary Lunch

Cycle to work scheme

Retail Discounts

Qualifications

• Requires degree education.
• Experience in customer service is essential.
• Basic understanding of Retail Banking products and services.

Responsibilities

• Answer customer queries over the telephone and via email on banking products.
• Escalate enquiries when appropriate.
• Complete call logs and reports.
• Assist with Consumer Duty report.

Skills

Customer service experience

Excellent communication skills

Data analysis and reporting skills

Fluency in Mandarin

Problem solving skills

Attention to detail

Team player

Education

Degree educated

Job description

A financial institution in the City of Westminster is seeking individuals for a full-time permanent role in the Personal Banking department. The position entails answering customer queries about various banking products, providing back office support, and maintaining call logs. Key qualifications include a degree, prior customer service experience, and excellent communication skills. Employees benefit from a comprehensive package including complimentary lunch and retail discounts, emphasizing a commitment to continuous learning and development.