Senior Azure Support Engineer

BOSS Professional Services LTD; Richmond; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A growing technology firm is looking for a Senior Azure Support Engineer to maintain their Azure Cloud Environment. The role is hybrid, requiring a British for Security Clearance. Responsibilities include resolving uptime issues, monitoring performance, and designing automation to enhance reliability across multiple deployments. Candidates should have over 3 years of experience in cloud operations for enterprise SaaS, with a strong background in supporting C# / .NET Core applications and SQL Server backends.

Qualifications

• 3+ years in third-line support, SRE, or cloud operations for enterprise SaaS.
• Proven track record in incident resolution and root cause analysis.
• Experience working with both multi-tenant and single-tenant cloud architectures.

Responsibilities

• Maintain and support the Azure Cloud Environment hosting SaaS applications.
• Ensure every deployment's reliability and resolve uptime issues.
• Investigate and fix complex application and infrastructure issues.
• Monitor capacity, performance, and error budgets across deployments.
• Design automation and tooling to improve reliability.

Skills

Third-line support

Cloud operations for SaaS

Incident resolution

Root cause analysis

Multi-tenant cloud architectures

Single-tenant cloud architectures

C# / .NET Core

MVC web applications

SQL Server backends

Azure Blob Storage

Job description

Senior Azure Support Engineer

Location: Richmond-Upon-Thames

Role type: Hybrid

Security clearance: You must be British for Security Clearance reasons

We are hiring for a Senior Azure Support Engineer to join a growing business and be responsible for the maintenance and support of the Azure Cloud Environment that hosts SaaS web-based applications.

• The environment operates hundreds of Single Tenant (ST) and Multi-Tenant (MT) deployments across Azure, each with their own servers, database, and storage.
• This role exists to keep every deployment reliable resolving ensuring uptime and building automation.
• Investigating and fixing complex application and infrastructure issues.
• Monitoring capacity, performance, and error budgets across all deployments.
• Designing automation and tooling to improve reliability and reduce manual work.

Technical Skills required for the Senior Azure Support Engineer

• 3+ years in third-line support, SRE, or cloud operations for enterprise SaaS.
• Proven track record in incident resolution and root cause analysis.
• Experience working with both multi-tenant and single-tenant cloud architectures.
• Strong background in supporting C# / .NET Core / MVC web applications with SQL Server backends and Azure Blob Storage.