Senior AV Technician

Concept; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A global audio-visual integrator seeks a Senior AV Technician in London to manage a team ensuring top-notch technical support for clients. Responsibilities include overseeing video and audio conference setups, training team members, and liaising with clients. With a salary of £45,000, benefits include a pension contribution and private medical insurance. The role requires a proactive approach and a commitment to excellence in AV service delivery.

Benefits

3% pension contribution after 3 months

23 days holiday in the first year

Death in service benefits

Private medical insurance after 3 months

Inclusive company culture

Qualifications

• Minimum of 3 years experience in AV technical support.
• Experience in managing AV teams and services.
• Strong communication skills to deal with clients and stakeholders.

Responsibilities

• Manage the AV mailbox and liaise with clients.
• Deliver a high standard of service according to SLAs.
• Supervise and train AV Event Technicians.

Skills

Video conference support

Audio conference support

Technical support

Team management

Documentation skills

IPTV support

LED wall maintenance

Client liaison

Job description

Senior AV Technician

Location: London – Salary: £45,000

Contact:

To apply for this vacancy, please send an email to: [e-mail] with your name, contact telephone number and attach the latest copy of your CV.

London Canary Wharf Senior AV Technician salary up to £45,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior AV Technician to be a key part of our London team, working onsite, taking full responsibility for leading and managing a team of AV and Event Technicians, ensuring that the team provide the highest quality of technical support to all clients. To facilitate correct preparation, implementation and operation of all aspects of all audio-visual, video conference, audio conference, display and presentation technologies. To support the operation with clear and precise documentation and have the ability to train others in the correct operation of systems. To proactively lead from the front to ensure the service operates within agreed SLAs.

The position involves a high degree of exposure, working with senior levels of staff to provide the services listed above.

This is an exciting opportunity for an exceptional, experienced Senior AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Delivery of all VC AV business as usual services, including service desk, project management and technical support.

Role Summary

• Video conference (VC) and Audio conference (AC) support
• Presentation, meeting and Events support
• Support of large display solutions and related media
• AV Engineering support, fault rectification and escalation
• VC and AV Helpdesk / coordination
• Dealing with related bookings and reservations
• Documentation
• Supervising colleagues and local operations
• IPTV support and maintenance
• LED wall support and maintenance
• Manage end user AV training programme
• Provide remote support to UK and global offices
• Leading the teams in the day-to-day AV support across the site.

Provide AV Support between the hours of 7AM-7PM (Mon-Fri) based on a 40 hour working week.

Key Responsibilities

Manage the AV mailbox.

Liaise with external clients and the IT Department to ensure first-class AV Meeting delivery.

Liaise with internal clients to consolidate their meeting requirements and complete Job Allocation Sheets accordingly.

Report all service shortcomings affecting the AV Team to the Onsite Program Manager.

Maintain personal awareness of procedures relevant to the AV Team, ensuring that changes are brought to the attention of the process owner.

Deliver a high standard of service in accordance with SLAs for the AV Team.

Deal with day-to-day administrative duties and any ad hoc duties assigned by the Onsite Program Manager.

Continuously review the AV Team procedures for improvements / modifications.

Be fully conversant with H&S and First Aid procedures onsite.

Support the Onsite Program Manager in the rota management of the team ensuring that the service is efficiently covered at all times.

Have an overview of all AV meetings onsite, ensuring a consistent standard is maintained and that all processes are routinely followed.

Support AV Event Technicians during key calendar events: Interim Results, Townhalls, Press Conferences and Quarterly Broadcasts.

Support and train others within the company to ensure procedural knowledge is passed to all members of your team.

Benefits

• 3% pension contribution (after 3 months probation period)
• 23 days holiday in first year (holiday years rising after length of service, January to December, to 25 during 3rd year)
• Death in service benefits (3 x annual salary)
• Private medical insurance (after 3 months probation period)
• Join a company who will value you