Senior Application Support & Integration Analyst (Hybrid)

ECS Resource Group Ltd; Cheltenham; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A recruitment agency is seeking an experienced Application Support Analyst to join their team in Cheltenham. The role involves providing advanced support across core business applications, including ERP, CRM, and E-commerce systems. You will ensure data flow between applications, deliver robust support, and enhance user experience. The ideal candidate has 5+ years of experience, strong SQL skills, and expertise in supporting various integration environments. This position offers a hybrid working model with a competitive salary between £40,000 and £45,000.

Qualifications

• 5+ years' experience in software/application support.
• Experience with ERP/CRM/E-commerce environments.
• Familiarity with complex SQL queries.

Responsibilities

• Provide support and maintenance for business applications.
• Manage incident, problem, and change requests.
• Collaborate on continuous improvement initiatives.

Skills

Advanced SQL skills

Strong databases focus

Technical troubleshooting

API integrations familiarity

Tools

ERPs like Microsoft Dynamics 365

Helpdesk ITSM platforms

Job description

A recruitment agency is seeking an experienced Application Support Analyst to join their team in Cheltenham. The role involves providing advanced support across core business applications, including ERP, CRM, and E-commerce systems. You will ensure data flow between applications, deliver robust support, and enhance user experience. The ideal candidate has 5+ years of experience, strong SQL skills, and expertise in supporting various integration environments. This position offers a hybrid working model with a competitive salary between £40,000 and £45,000.