Senior AP Support Lead — Hybrid/Remote

NHS Wales Shared Services Partnership; Cardiff; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A public health service organization in Cardiff is seeking a Senior Customer Support Assistant to provide essential support in the Accounts Payable team. The successful candidate will handle inquiries, ensure customer satisfaction, and maintain efficient service delivery. Previous experience in customer service is essential, and the role includes monitoring key performance indicators and training team members. This is a fixed term position offering flexible working arrangements.

Benefits

Comprehensive benefits package

Agile working approach

Commitment to equality and inclusion

Qualifications

• Experience in a Customer Service Role is essential.
• Ability to communicate tactfully and diplomatically.
• Welsh language skills are desirable (levels 1 to 5).

Responsibilities

• Act as the first point of contact for Accounts Payable enquiries.
• Support the Customer Support Team leader to ensure a high-performance service.
• Review and reconcile statements of outstanding invoices.

Skills

Customer service experience

Good communicator

Tactful and diplomatic skills

Job description

A public health service organization in Cardiff is seeking a Senior Customer Support Assistant to provide essential support in the Accounts Payable team. The successful candidate will handle inquiries, ensure customer satisfaction, and maintain efficient service delivery. Previous experience in customer service is essential, and the role includes monitoring key performance indicators and training team members. This is a fixed term position offering flexible working arrangements.