Senior Airport Services Agent

Qatar Airways; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent airline in Edinburgh is seeking a Senior Airport Services Agent responsible for ensuring excellent passenger service during check-in, boarding, and handling queries. The ideal candidate should have customer service experience and at least 1 year in Airport Operations. Successful applicants will work in a dynamic environment with shifting responsibilities and a focus on delivering quality service.

Qualifications

• At least 1 year of experience in Airport Operations of a leading airline.
• Ability to work in a high-pressure environment.

Responsibilities

• Provide quality service to passengers in check-in, boarding, and baggage services.
• Liaise with various airport departments for smooth operations.
• Assist passengers with entry requirements and ensure smooth processing.

Skills

Customer service experience

Ability to work shifts

High energy and positive attitude

DCS experience

Knowledge of ticketing

Knowledge of Amadeus

Job description

Overview

Job title: Senior Airport Services Agent

Ref #: 224568

Location: United Kingdom - Edinburgh

Job family: Cargo & Airport Operations

Closing date: 19-Sep-2025

Description

The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.

Your Specific Responsibilities Include

• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
• Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
• Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates.
• Assist duty officer to handle company material and records.
• Liaison with GHA for quick processing of hotel and transfer passengers.
• Work with GHA and ensure smooth passenger handling.
• Assist passengers in regards to entry requirements, visas, residence permits etc.
• Ensure passengers are assisted smoothly through airport facilities.
• Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective operation.

Be part of an extraordinary story. Your skills, your imagination, and your ambition can lead to many opportunities to grow and work on challenging projects within an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications

• Job-related experience in customer service and at least 1 year of experience in Airport Operations of a leading airline.
• High energy and positive attitude are necessary to perform well in this high-pressure and demanding environment.
• DCS experience and knowledge of ticketing is an advantage for this job.
• Ability to work shifts is essential.
• Very good knowledge of Amadeus is strongly preferred.
• You must have the current right to live and work in the UK.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=224568